Hi there,*I have previously made a booking with Breakfree on george hotel through Agoda...

GetHuman-roserah's customer service issue with Agoda from December 2018

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The issue in GetHuman-roserah's own words
Hi there,*I have previously made a booking with Breakfree on george hotel through Agoda reference number **********, and cancelled the booking by Agoda Customer Support on *nd of December.**FYI, Agoda customer support confirmed there is no cancellation fee for this booking, and all amount of AUD ***.**$ will be refunded to my credit card, however my credit card was charged. * *Our phone conversation with Agoda customer support was recorded, and she has confirmed several times that I never will be charged for this cancellation, so I kindly ask you to refund my deposit in full.
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Customer service issue
Reported by GetHuman-roserah
Dec 5th, 2018 - a mon ago
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GetHuman-roserah started working on this issue
Dec 5th, 2018 11:30pm