My Customer service issue with Agoda from December 2018

Help with my Agoda issue
The issue in GetHuman-knagrega's own words
I was trying to do something, and ran into a problem.

GetHuman-knagrega did not yet indicate what Agoda should do to make this right.

How GetHuman-knagrega fixed the problem
I never stop following up for a refund to agoda support. I wasnt able to get a refund but I was given an option by host to reschedule our stay. Somehow Im thankful, coz at some point I could consume the payment charged to my CC but not on the day that we prefer. It happened because the host doesnt want me to have free cancellation though the host was the first one who cancel the booking. I suggest that agoda should notify their clients via email when host cancelled their booking. Currently, what they modify is the agoda application wherein you'll hardly find the indication that the host cancelled. I saw it when there's a Refund value on my booking then didnt realize that it was already cancelled as there's no notification via app or email. So when I cancelled it and I could still cancel it anyway bec they still show the cancel booking option, Ive been charged of cancelation fee even I selected the reason that the host cancelled though I really know the cancellation policy but the fact that you urgently need a room for a family event you will try everything to cancel, get refund and rebook another. Agoda is dependent on host decision in giving free Cancellation. It should not be, especially if you have a proof chat from host that your booking will be cancelled. I thank agoda for convincing the host to give me booking confirmation on the rescheduled date though they werent able to convince host for a free Cancellation.
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Agoda

Customer service issue
Reported by GetHuman-knagrega
Dec 23rd, 2018 - 3 years ago
Fixed
GetHuman-knagrega shared how to fix
Seen by 8 customers so far
Similar issue to 18579 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-knagrega started working on this issue
Dec 23rd, 2018 2:20am
GetHuman-knagrega confirmed the issue is fixed. Hooray!
Dec 27th, 2018 10:50am

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