hello! id just wanted to ask if i can refund my cancelled bookings.. i book ed it about...

GetHuman1686081's customer service issue with Agoda from December 2018

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The issue in GetHuman1686081's own words
hello! id just wanted to ask if i can refund my cancelled bookings.. i book ed it about october, then few days later id just cancelled it into Apple inn hotel because they cnt accomodate my guests, but i thought its free cancellation since its just few days, my guests will supposedly will come by on february, so how come id have my bills on this december prior with id still have few months before the bookings and its supposedly cancelled,please help me out
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Agoda

Customer service issue
Reported by GetHuman1686081
Dec 4th, 2018 - 2 mons ago
I have an issue with Agoda too
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman1686081 started working on this issue
Dec 4th, 2018 7:55am