*. Booking ID: ***********. *****@***.com**. **** ************Hi Agoda Team,**I am a lo...

GetHuman-janpauls's customer service issue with Agoda from November 2018

14619 similar
0 following
Help with my Agoda issue
First: share to improve GetHuman-janpauls's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-janpauls's next move: try calling Agoda again.
The best way to get your problem resolved is to tap the button below to start calling Agoda. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-janpauls may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-janpauls's own words
*. Booking ID: ***********. *****@***.com**. **** ************Hi Agoda Team,**I am a long time fan of your app but this is the first time I've encountered such terrible experience. **The hotel I booked for Nov **-** with booking ID number: ********* was charged to me even if they did not accomodate us. We arrived on the said hotel at around **pm just to know that they do not have an available room for us. The owner said that it will be refunded but it was already charged to my credit card: ****-****-****-****. **According to your terms, if the hotel accepted a booking and wasn't able to accomodate the costumer, they are obligued to find a place for the costumer to stay. Well in this case, they let us roam around cambodia and find a place on our own. **I am totally dismayed and disappointed for such thing and hope your good company do something about it. **Hope to hear from you soon.***Regards,**Jp Ferrer
GetHuman-janpauls did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-janpauls fixed the problem
We are waiting for GetHuman-janpauls to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-janpauls fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-janpauls
Nov 24th, 2018 - 10 mons ago
I have an issue with Agoda too
Not resolved
Seen by 4 customers so far
Similar issue to 14619 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-janpauls started working on this issue
Nov 24th, 2018 3:41pm