Hi*This regards my agoda booking cancellation at Raon Guesthouse in Seoul*Confirmation...

GetHuman1470327's customer service issue with Agoda from November 2018

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The issue in GetHuman1470327's own words
Hi*This regards my agoda booking cancellation at Raon Guesthouse in Seoul*Confirmation ID **********Name Diana Seow**I have agreed to cancel the stay with the hostel and I think agoda has agreed to refund the raon guesthouse.*Unfortunately Raon guesthouse told me that they didn’t get the refund from Agoda*Can you please help with the necessary action as I am your loyal customer and charging full amount was not acceptable as I didn’t stay!**Thank you for your help**Regards*Diana
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Customer service issue
Reported by GetHuman1470327
Nov 2nd, 2018 - a mon ago
I have an issue with Agoda too
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Seen by 1 customer so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman1470327 started working on this issue
Nov 2nd 1:34pm