wrong room and wrong charging and no one answers calls or mails from customer service on Agoda

GetHuman-maielsay's customer service issue with Agoda from November 2018

Help with my Agoda issue
The issue in GetHuman-maielsay's own words
refundable room reservation ... Hello,*i booked a refundable room and when i got the confirmation i found that it's non refundable (my credit card was charged)with the feeds of the refundable (expensive) ,now i want either to cancel the reservation or change the reservation to the refundable
they got me a non refundable room with the price of the refundable.
correct the reservation or cancel it without charging me
dealt several times with booking and they are different at all and this is my first time at agoda
called them and emailed them a lot and they didn't answer any.
I have an issue with Agoda too
How GetHuman-maielsay fixed the problem
We are waiting for GetHuman-maielsay to fix the problem and share the solution with the rest of us customers.
Please help with my Agoda issue
Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Agoda email you?
This email address isn't valid

Agoda

Room in a hotel in barcelona
Customer service issue
Reported by GetHuman-maielsay
Nov 2nd, 2018 - a mon ago
I have an issue with Agoda too
Fixed
Seen by 9 customers so far
Similar issue to 11795 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-maielsay started working on this issue
Nov 2nd 8:57am
GetHuman-maielsay indicated the issue is not fixed yet.
Nov 2nd 1:56pm