wrong room and wrong charging and no one answers calls or mails from customer service on Agoda

GetHuman-maielsay's customer service issue with Agoda from November 2018

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The issue in GetHuman-maielsay's own words
refundable room reservation ... Hello,*i booked a refundable room and when i got the confirmation i found that it's non refundable (my credit card was charged)with the feeds of the refundable (expensive) ,now i want either to cancel the reservation or change the reservation to the refundable
they got me a non refundable room with the price of the refundable.
correct the reservation or cancel it without charging me
dealt several times with booking and they are different at all and this is my first time at agoda
called them and emailed them a lot and they didn't answer any.
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Room in a hotel in barcelona
Customer service issue
Reported by GetHuman-maielsay
Nov 2nd, 2018 - a mon ago
I have an issue with Agoda too
Seen by 9 customers so far
Similar issue to 11795 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman-maielsay started working on this issue
Nov 2nd 8:57am
GetHuman-maielsay indicated the issue is not fixed yet.
Nov 2nd 1:56pm