I booked with Agoda expecting to be charged at the hotel. They instantly charged my cre...

GetHuman-storiins's customer service issue with Agoda from October 2018

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The issue in GetHuman-storiins's own words
I booked with Agoda expecting to be charged at the hotel. They instantly charged my credit card which did not allow the charges. Now my booking is in limbo with waiting to be paid. There are no options for me to apply a secondary payment or cancel the reservation?
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Agoda

Customer service issue
Reported by GetHuman-storiins
Oct 19th, 2018 - a yr ago
I have an issue with Agoda too
Fixed
Seen by 8 customers so far
Similar issue to 10463 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-storiins started working on this issue
Oct 19th, 2018 6:06pm
GetHuman-storiins indicated the issue is not fixed yet.
Oct 19th, 2018 6:08pm