I booked Badiah Hotel in Brunei. I thought I booked it for **th December until the **t...

GetHuman-nelynbed's customer service issue with Agoda from October 2018

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The issue in GetHuman-nelynbed's own words
I booked Badiah Hotel in Brunei. I thought I booked it for **th December until the **th December ****. However, I accidentally booked it for **th to **th October ****, and understandably I have been charged on the Visa card.**We would still like to be booked at the same hotel on the **th to **th December ****. Would it be possible if we could get refunded for the **th-**th October and then be charged for the **-** December ****? Can you please advise and confirm if this is possible. I apologise for the mistake, but I really thought I booked it for December ****. Please help. Thank you. Kindly email me at: *****@***.com or contact me on **** *** *****My booking Id was: ********* at $***.** AUD.*Badiah Hotel. Bandar Seri Begawan, Brunei Darussalam.
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Agoda

Customer service issue
Reported by GetHuman-nelynbed
Oct 19th, 2018 - a mon ago
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GetHuman-nelynbed started working on this issue
Oct 19th 2:49am