I wanted king size suite with sofa bed. I received confirmation for queen size. I want...

GetHuman1321166's customer service issue with Agoda from October 2018

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The issue in GetHuman1321166's own words
I wanted king size suite with sofa bed. I received confirmation for queen size. I want this changed immediately. **I want devider in king size room as pictured. If room can not be changed from queen to king. CANCEL I will notify credit card company. Reservation **********. **I also am allergic to cats and dogs. Have asthma. Please respond with yes room changed no cats or dogs in reserved room. I am very very not pleased with telephone lack of response. Waiting ** min and getting no response is not acceptable.ADVISE immediately.
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Agoda

Customer service issue
Reported by GetHuman1321166
Oct 11th, 2018 - a mon ago
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Seen by 3 customers so far
Similar issue to 9744 others
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Timeline
GetHuman1321166 started working on this issue
Oct 11th 7:45pm