I made a booking with Agoda then it say that FREE CANCELLATION on a certain date, then...

GetHuman-reching's customer service issue with Agoda from September 2018

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The issue in GetHuman-reching's own words
I made a booking with Agoda then it say that FREE CANCELLATION on a certain date, then before the said date i saw discounted offer with Agoda. So what i did was to cancel my first booking, and wait for the confirmation with Agoda that my booking was CANCELLED with no charges. So i made my *nd booking with Agoda at a discounted price. *To my surprise when i received my billing statement on my credit card AGODA charge me TWICE, the *st which was the cancelled booking and the *nd booking. With this i try to call and emailed several times to AGODA BUT no reply was made by AGODA. I would request AGODA for the REVERSAL charges that made on my *st booking.
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Customer service issue
Reported by GetHuman-reching
Sep 28th, 2018 - 3 mons ago
I have an issue with Agoda too
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman-reching started working on this issue
Sep 28th 9:25am
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Sep 28th 9:32am