I cancelled my booking at osaka teikoku hotel for September **-**, **** under Darrell S...

GetHuman-santosda's customer service issue with Agoda from September 2018

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The issue in GetHuman-santosda's own words
I cancelled my booking at osaka teikoku hotel for September **-**, **** under Darrell Santos. Booking ID *********. The booking was cancelled Due to natural disaster. The Kansai international airport was flooded hence our flight was rerouted to haneda airport. Therefore, we had to cancel all our bookings made in osaka. Despite the cancellation, the credit card payment still push through. When can i expect refund? Hoping for your immediate response. Thank you
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Agoda

Customer service issue
Reported by GetHuman-santosda
Sep 25th, 2018 - 2 mons ago
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GetHuman-santosda started working on this issue
Sep 25th 7:34am