Before contacting them, items GetHuman-santosda may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-santosda's own words
I cancelled my booking at osaka teikoku hotel for September **-**, **** under Darrell Santos. Booking ID *********. The booking was cancelled Due to natural disaster. The Kansai international airport was flooded hence our flight was rerouted to haneda airport. Therefore, we had to cancel all our bookings made in osaka. Despite the cancellation, the credit card payment still push through. When can i expect refund? Hoping for your immediate response. Thank you
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