I have been charged £***.** for * rooms at the Matrise Hotel, Edgeware Hotel, London...

GetHuman1174864's customer service issue with Agoda from September 2018

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The issue in GetHuman1174864's own words
I have been charged £***.** for * rooms at the Matrise Hotel, Edgeware Hotel, London. I have received no booking confirmation and the hotel have advised they dont have the rooms available. They have given me reference number ********** from yourselves but there are not the rooms for me. You have taken from my bank the full amount at **.** on the **.**.**. This amount needs reimburing back to my account immediately. I have emailed you * days ago and received no communication back. Please respond immediately.
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Customer service issue
Reported by GetHuman1174864
Sep 21st, 2018 - 6 mons ago
I have an issue with Agoda too
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Seen by 2 customers so far
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GetHuman1174864 started working on this issue
Sep 21st, 2018 8:43am