Hi there, no the issue has not been resolved yet- I am after a refund from the place Beachhouse at Mollymook which i booked for next Feb **** and have been charged $*** - my husband and I can not go to this holiday any longer as there is health issues that have arised and are chasing a full refund- Beachhouse Mollymook are happy to refund but have advised us that Agoda charges them huge amounts in comission if they are the ones to cancel the booking so I have to do it- regards Marta Vegas-

GetHuman-tecoair's customer service issue with Agoda from September 2018

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The issue in GetHuman-tecoair's own words
Cancel a booking ... Hi there,*Please cancel following booking-Owner happy to cancel- please contact Daniel @ Mollymook Beachhouse:*Booking ID **********Name: Marta Vegas*Mollymook Beachhouse*Reason: Medical Procedure*Last four digits c*c **** (Visa)*M: ***********E- *****@***.com*Booking date: *th Feb -*th Feb ****.*Kind regards*Marta Vegas
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Agoda

Customer Service* Booking cancellation
Customer service issue
Reported by GetHuman-tecoair
Sep 20th, 2018 - 6 mons ago
I have an issue with Agoda too
Fixed
Seen by 11 customers so far
Similar issue to 7525 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-tecoair started working on this issue
Sep 20th, 2018 12:02pm
GetHuman-tecoair confirmed the issue is fixed. Hooray!
Sep 21st, 2018 12:32pm
GetHuman-tecoair confirmed the issue is fixed. Hooray!
Sep 21st, 2018 1:04pm
GetHuman-tecoair indicated the issue is not fixed yet.
Sep 21st, 2018 1:25pm
GetHuman-tecoair indicated the issue is not fixed yet.
Sep 21st, 2018 1:35pm
GetHuman-tecoair indicated the issue is not fixed yet.
Sep 21st, 2018 1:36pm