On ** Aug ****, I have book * rooms at Hotel Lemon Tree in Bangkok in a amount of RM...

GetHuman-limbl's customer service issue with Agoda from September 2018

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The issue in GetHuman-limbl's own words
On ** Aug ****, I have book * rooms at Hotel Lemon Tree in Bangkok in a amount of RM ***.** To my curious, the system have not responded to my cinfirmation and I further confirm again for assurance.*To my surprise, I received two confirmation booking ID: ********* & ********* which I feel sad and knowing my credit card have been charge twice of the same amount due to the system error.*I would much apprciated if you would refund me the payment made in my booking ID : ********* which I have cancelled as soon as possible. *I sincerely hope my request have been attended and replied.*On ** Aug ****, I have write in a email send to your customer service but till now no any reply yet. Hope to receive your reply as soon as possible.**Lim Boon Leng *Member ID: *********Tel: *** *********Email: *****@***.com

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Agoda

Customer service issue
Reported by GetHuman-limbl
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 7170 others
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Timeline

GetHuman-limbl started working on this issue
Sep 17th, 2018 2:12pm