We are writing from the Intercontinental the Clement in Monterey CA. We have tried mult...

GetHuman1035961's customer service issue with Agoda from August 2018

Help with my Agoda issue
The issue in GetHuman1035961's own words
We are writing from the Intercontinental the Clement in Monterey CA. We have tried multiple times to charge your cc to cover RT for a guest named Wilfred Fan who booked directly through you but the cc is not approving. He stayed from *****************. We will need a valid cc as soon as possible if not we will proceed to charge the guest cc. I believed the booking ref is * AG-*********
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Agoda

Customer service issue
Reported by GetHuman1035961
Aug 25th, 2018 - 4 mons ago
I have an issue with Agoda too
Fixed
Seen by 9 customers so far
Similar issue to 4932 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman1035961 started working on this issue
Aug 25th 6:09pm
GetHuman1035961 indicated the issue is not fixed yet.
Aug 25th 7:12pm
GetHuman1035961 indicated the issue is not fixed yet.
Aug 25th 7:13pm
GetHuman1035961 indicated the issue is not fixed yet.
Aug 25th 7:16pm
GetHuman1035961 indicated the issue is not fixed yet.
Aug 29th 4:54pm
GetHuman1035961 indicated the issue is not fixed yet.
Aug 29th 4:55pm