Today I tried to book a hotel room at Santa Monica Travellodge but when I chose the roo...

GetHuman-emmalnpe's customer service issue with Agoda from July 2018

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The issue in GetHuman-emmalnpe's own words
Today I tried to book a hotel room at Santa Monica Travellodge but when I chose the room I wanted to take, it said that this room was not available after all so I booked another room and this booking was successful. But then I learnt from my bank that the amount for my first unsuccessful attempt of booking was debited as well as the *nd room so I paid double. I received a booking confirmation for my successful booking. My booking reference number is ***********.*Please cancel the amount of ***€ for my unsuccessful first attempt.*Angela Peter
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Agoda

Customer service issue
Reported by GetHuman-emmalnpe
Jul 28th, 2018 - 10 mons ago
I have an issue with Agoda too
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Seen by 9 customers so far
Similar issue to 3191 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-emmalnpe started working on this issue
Jul 28th, 2018 10:27pm
GetHuman-emmalnpe indicated the issue is not fixed yet.
Jul 30th, 2018 5:45am
GetHuman-emmalnpe indicated the issue is not fixed yet.
Jul 30th, 2018 5:13pm
GetHuman-emmalnpe indicated the issue is not fixed yet.
Jul 30th, 2018 6:00pm
GetHuman-emmalnpe indicated the issue is not fixed yet.
Jul 30th, 2018 6:02pm
GetHuman-emmalnpe indicated the issue is not fixed yet.
Jul 30th, 2018 6:02pm