I am Ma. Luisa Antonio today I saw my billing and I was shock that I was billed by Ago...

GetHuman915131's customer service issue with Agoda from July 2018

Help with my Agoda issue
The issue in GetHuman915131's own words
I am Ma. Luisa Antonio today I saw my billing and I was shock that I was billed by Agoda Budapest Hungary. Amounting to *,***.** last June *, ****. My booking ID is ********* for *,***.** based on the voucher printed. This was consumed from ******* to ******* for One Plus One Hotel at Ximendeng, Taiwan. Is Agoda Budapest, Hungary, your affliates and That was authorized to charge my HSBC card ****-xxxx-xxxx-****. Please we don't want to duped or scam! Kindly clarify we are from the Philippines! Reply ASAP!!
GetHuman915131 did not yet indicate what Agoda should do to make this right.
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How GetHuman915131 fixed the problem
Agoda Singapore tried to call me *x but I I did not get answer that cell call. Then they email me telling me that They had checked I was billed once only. Even though it is Agoda Budapest Hungary written on my billing statement they acknowledged that the one. I email back to thank them and I will not pursue further I already satisfied with the result. I sill looking forward with their reply remain. I also included an attachment HSBC billing statement for Agoda FYI. After all my worries resolved I was deducted once only no more similar One Plus One Hotel transaction. My other comment too slow Agoda took * days to email or trying to call m
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Agoda

Customer service issue
Reported by GetHuman915131
Jul 25th, 2018 - 10 mons ago
I have an issue with Agoda too
Fixed
GetHuman915131 shared how to fix
Seen by 6 customers so far
Similar issue to 3080 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman915131 started working on this issue
Jul 25th, 2018 12:55pm
GetHuman915131 indicated the issue is not fixed yet.
Jul 26th, 2018 3:03pm
GetHuman915131 confirmed the issue is fixed. Hooray!
Jul 28th, 2018 2:57pm