Good afternoon**I received my booking reservation hostel my id: **********Isabelle ROB...

GetHuman-iljl's customer service issue with Agoda from July 2018

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The issue in GetHuman-iljl's own words
Good afternoon**I received my booking reservation hostel my id: **********Isabelle ROBERT*FRANCE** ROOM FOR * ADULTS*ARRIVAL JULY **,*****departure august *, ****** ** north hotel key west (FL)**The price was ***,**€ **These price and the reservation are corrects.**But, I made an other reservation in the same hotel for the same date and I cancelled it. I payed for it ***,**€. However, your company didn't return my money for it. But now, I changed my credit card, I have a new one, so I would like to know how you can return my money in this new credit card please ? **Isabelle ROBERT
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Agoda

Customer service issue
Reported by GetHuman-iljl
Jul 3rd, 2018 - a yr ago
I have an issue with Agoda too
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-iljl started working on this issue
Jul 3rd, 2018 10:58am
GetHuman-iljl indicated the issue is not fixed yet.
Jul 3rd, 2018 3:47pm
GetHuman-iljl indicated the issue is not fixed yet.
Jul 4th, 2018 2:31pm