Good morning!*I made a booking * days ago at : Zen rooms kuta kubu anyar *. Booking num...

GetHuman-jnelly's customer service issue with Agoda from June 2018

Help with my Agoda issue
The issue in GetHuman-jnelly's own words
i was trying to be refund by agoda ... Good morning!*I made a booking * days ago at : Zen rooms kuta kubu anyar *. Booking number: *********! *But at the check-in they dont find my booking... after that they only have * single bed... but my booking was double bed... They call the customer service's agoda to cancel my booking without fees... but today i check my bankaccount and i was charged... can you explain please?
this was especially frustrating because the Manager of the Hotel call the Hotline Agoda just to be sure that i dont will be charged... And I was charged...
They could make my refund
I'm a good customer because i made all my booking since * months with agoda! I introduce agoda to a lot of people that I meet and they didn't know already Agoda. And when i didn't book with agoda i akways book with booking. Just look my account (nelly Azenha)
as I was explain at the beginning, the manager of this Bad Hotel told me i was not refund because it was not my fault....
I have an issue with Agoda too
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Agoda

Customer service issue
Reported by GetHuman-jnelly
Jun 15th, 2018 - 9 mons ago
I have an issue with Agoda too
Fixed
Seen by 6 customers so far
Similar issue to 1734 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-jnelly started working on this issue
Jun 15th, 2018 6:41am
GetHuman-jnelly indicated the issue is not fixed yet.
Jun 17th, 2018 4:00am