I booked two room in Hakone, Tokyo (booking ID: *********). I would like to cancel only...

GetHuman-yufe_'s customer service issue with Agoda from June 2018

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The issue in GetHuman-yufe_'s own words
I booked two room in Hakone, Tokyo (booking ID: *********). I would like to cancel only one room because I my mother was recently hospitalised. So, my parents, my sister and I won't be able to join, only my husband and my children will be going. We would like to cancel and refund our booking for * room only, if we don't we will have * other extra free room that we won't use. Please help us refund one room from this hotel.
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Customer service issue
Reported by GetHuman-yufe_
Jun 10th, 2018 - a yr ago
I have an issue with Agoda too
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GetHuman-yufe_ started working on this issue
Jun 10th, 2018 11:15am