When we reaches the hotel, the staff said that our booking has been cancelled due to th...

GetHuman762777's customer service issue with Agoda from June 2018

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Help with my Agoda issue
The issue and preferred resolution, in GetHuman762777's own words:
When we reaches the hotel, the staff said that our booking has been cancelled due to the reason that they had owed agoda debt, so all customer who book though agoda will be cancel. But my account payment has been deducted, now claim for refund due to no check in to the booking hotel.
I trust that Agoda will make this right and come up with a resolution that is fair.
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Agoda

Customer service issue
Reported by GetHuman762777
Jun 8th, 2018 - 10d ago
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Seen by 2 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman762777 started working on this issue
Jun 8th 12:22pm