Mary Hoenig Booking at Daiwa Roynet Hotel Tokyo for May **-**, ref***********I had made...

GetHuman-maryhoen's customer service issue with Agoda from May 2018

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The issue in GetHuman-maryhoen's own words
Mary Hoenig Booking at Daiwa Roynet Hotel Tokyo for May **-**, ref***********I had made this booking, then cancelled it shortly afterwards. It may not have gone through on your end. I had not received any prior email before the due date, about the stay coming up at the hotel, as Booking.com or Hotels.com does. Payment of $***.**AUD, was debited from my mastercard, on May **!* I believe a refund is due, as no warning email or cancellation confirmation email was received.*Mary Hoenig, Australia.
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Agoda

Customer service issue
Reported by GetHuman-maryhoen
May 22nd, 2018 - 6 mons ago
I have an issue with Agoda too
Fixed
Seen by 10 customers so far
Similar issue to 551 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-maryhoen started working on this issue
May 22nd 10:07pm
GetHuman-maryhoen indicated the issue is not fixed yet.
May 22nd 11:44pm
GetHuman-maryhoen indicated the issue is not fixed yet.
May 23rd 11:48pm
GetHuman-maryhoen indicated the issue is not fixed yet.
May 26th 12:36am
GetHuman-maryhoen indicated the issue is not fixed yet.
May 30th 5:09am
GetHuman-maryhoen indicated the issue is not fixed yet.
May 30th 9:28am