Western Union Help Pages
Western Union Customer FAQ, Forum, and Online Help Desk
Average time to fix: (6 hours)
Busiest time: 9:30am
Recent Western Union help topics searched
Need to make a credit card payment to gm financial lease
I can't make any transfer to Mali.*I always get this message: We can't process your tra...
can I collect money that my family has sent me with a uk passport and driving license...
Salve vorrei sapere perch* il pacco giorno ** non * arrivato ho guardato la posizione e...
I send money order by post office mail and the receipient hasn’t received yet since...
Need info on how to send money to Cuba
Money order... what is the value?
I want to know if I have any credits toward next money transfer
Money is saying available but not allowing me to pick up, tried two different locations
I have an account with Western Union and I am trying to pay a bill online and it will n...
I want to speak to a consultant
Please I want to speak to a consultant
ALL I WANT IS TO SPEAK TO A HUMAN BEING
The operator told me that R**** costumer not allowed. Can call western union with the c...
I have a troubled to sending money to philippines using my STCPAY, the operator ask me...
Western union cancelled my transfer from australia to indonesia.*I have no problem with...
Receiver can’t pick up moneyGet help with my issue
Western Union Online Help at thewesternunion.custhelp.com - Info & Stats
Department you interact with
What is the busiest time for help
Rank amongst all ways to reach them
Other means of communication
Communication customer rating
When this was last updated
Western Union Help Pages: What to Know
This is the Western Union help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Western Union's best customer help page or faq or forum, this is the best entry point according to 74,682 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-999-9660) which we show above. Sometimes when you dig through the various help topics and volumes on thewesternunion.custhelp.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Western Union agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Western Union: General Information
Western Union has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Western Union using 4 different media: phone, chat, web, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-999-9660 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Western Union.
Do Western Union and GetHuman work together?
GetHuman has no relationship with Western Union and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.