Western Union Customer Service Issues

I am writing to address an issue I recently encountered with a remittance I received from a relative in Canada on August 14. In attempting to collect the funds at Banco Azteca in Tapachula, Mexico, I was informed that my name had been blocked by the Western Union system. The customer service teller suggested having my relative withdraw the money and re-send it under a different name. I am eager to understand why my name was blocked and how I can resolve this matter to access the funds sent by my relative. As a mother of four daughters, the money is crucial for covering essential expenses such as food, housing, and utilities. I am hopeful for a swift resolution to this issue and appreciate your timely assistance. Thank you.

I am Scarleth de los Angeles Ramos Cisneros, a Nicaraguan residing legally in Mexico. I encountered an issue while trying to collect a remittance from Canada at Banco Azteca in Tapachula. The customer service told me I was blocked by the Western Union system, preventing me from receiving the funds. I asked my relative to send the money to someone else due to this restriction. I am concerned about the lock on my name and wish to understand why this happened and how to resolve it. The remittance code for the $[redacted] Canadian dollars I couldn't collect on August 14 is [redacted]. I am a mother of four daughters, three of whom are minors, and this money is crucial for our expenses. Kindly contact me at my email [redacted] or my phone +52 [redacted]. Looking forward to your prompt assistance.

I am Scarleth de los Angeles Ramos Cisneros, a Nicaraguan resident in Mexico. On August 14, a family member sent me money from Canada to help with expenses. When I went to Banco Azteca in Tapachula, Mexico, Wester Union had blocked me, preventing me from collecting the funds. The teller suggested having my relative withdraw the money and send it to another person. I am concerned about the block on my name and need to know the reasons and the process to remove it. As a mother of four, including three minors, the funds are crucial for our daily expenses. The remittance code is [redacted] for $[redacted] CAD, equivalent to 2,[redacted].00 Mexican pesos. My contact number in Tapachula is +52 [redacted]. I look forward to your swift response. Thank you.

Dear Sir or Madam, I am seeking clarification regarding the varying information my brother in the Netherlands received from the local Western Union agent in Breda when trying to send money to me in Vietnam. The conflicting details about the maximum amount that can be sent, such as [redacted] euros, [redacted] euros, or [redacted] euros, have left me confused. The limitation on sending [redacted] euros seems inadequate compared to the online capabilities, where up to 1,[redacted] euros can be sent before identity verification is required, raising the limit to 5,[redacted] euros. The inconsistencies in the information provided have raised concerns for me, especially when I observed that the German website of Western Union allows sending higher amounts to Vietnam. I hope to gain further insight into this matter and understand the accurate procedures and restrictions involved in sending money from the Netherlands to Vietnam. Looking forward to your response. Regards, Maurice Brand Quang Ngai, Vietnam

Dear Sir or Madam, I am writing to inquire about the perplexing situation my brother is facing when trying to send money to me in Vietnam through Western Union from the Netherlands. The inconsistent information he received about the maximum amount he can send has left me confused. The varying limits mentioned, such as [redacted] euros, [redacted] euros, and [redacted] euros, are puzzling compared to the higher amounts that can be sent online, up to 1,[redacted] euros initially and up to 5,[redacted] euros after identity verification. I am seeking clarification on this matter as the restrictions seem illogical to me, especially when other countries like Germany allow transfers of a few thousand euros to Vietnam through Western Union. I hope you can shed light on this "mystery" and provide more accurate information about the limitations and procedures for sending money between the Netherlands and Vietnam. Thank you for your assistance. Regards, M

I sent money from Sudan to Turkey under my name with the intention to withdraw it upon arrival. However, upon trying to retrieve my money, I was informed that it had already been withdrawn. I am unsure who withdrew the funds as I did not authorize it. This has severely impacted my trust in Western Union's security system, and I am considering alternative transfer methods or banks for future transactions. The tracking number for the transaction is [redacted], and the amount involved is $[redacted]. I am determined to reclaim my funds swiftly, as this incident has shaken my confidence in Western Union. If my money is not refunded promptly, I will have no choice but to raise awareness about this issue to prevent others from facing similar difficulties with Western Union.

In November [redacted], I met my Thai girlfriend in Thailand for the first time. After Covid-19 hit, she lost her job, and I supported her financially. In [redacted], I spent three months with her family and assisted them through Western Union transfers totaling around CHF 8,[redacted]. Suddenly, my transfer requests were declined without explanation. Despite my efforts to resolve this with Western Union, I only received generic responses citing legal requirements and fraud prevention. I feel unfairly labeled as a criminal without being informed of any specific wrongdoing. At 75 years old, I am troubled by this unjust treatment. It's not just about using Western Union, it's about the lack of transparency in their actions. How can I address this issue with a large company that disregards my concerns and only provides automated responses? I needed to share my frustration with someone. Regards, Walter B.

I went to BanCoppel for a money transfer. The staff member was about to give me the money, everything seemed fine until she suddenly said it was canceled. She asked me to call my brother to contact Western Union. My brother called and received a message saying I had already received the money when I hadn't. Western Union confirmed the money was collected. When I called, they said it was now Bancoppel's matter. I went back there and told them. They mentioned my money was being held and I had to wait for it to be released. However, I returned on October 10th and was informed there was nothing for me. They advised me to contact Western Union as they were no longer responsible.

Hello, I'm Wais Alemi, an Afghan national with an Afghan National Identification Card. I have studied in India and the US, and I have friends from various countries. I have faced three rejections for transactions due to issues with my NIC. I am reaching out to friends as our government changes have led to a lack of salary for the past four months. My NIC number is [redacted][redacted], issued on 13/01/[redacted], and my date of birth is 03/09/[redacted]. Any assistance would be greatly appreciated. Kind regards, Wais

I am Ana S. Martinez, residing in Houston, Texas. I have been facing ongoing discrimination from Western Union. In [redacted], they blocked my transactions in New York. Despite providing my income tax records and bank statements, they only unblocked me later. Now, living in Houston after residing in USVI, I continue to face hurdles. I have submitted my driver's license, passport, and social security details, but they still treat me suspiciously. This has taken a toll on me, especially since my husband and I need to send money for building a house in the Dominican Republic, where bank rates are unfavorable. Any assistance with this matter would be greatly appreciated. Thank you.

I encountered an issue with Western Union while attempting to receive $[redacted] USD from my family today. The sender mistakenly input my name as YOUNG WILHELM LEROY instead of LEROY WILHELM YOUNG when sending the money two days ago. I asked my family to rectify this mistake, and they did so at the store today. However, upon trying to collect the money, I was informed that Western Union had blocked me. I am urgently in need of these funds to pay rent that is already due. I have a clean record and have never engaged in fraudulent activities. How can my family retrieve the money so they can send it through an alternative method, or how can I be unblocked? I seldom use Western Union or MoneyGram, so I am puzzled by this block.

My name is Mary Akiror. I have had an issue receiving money from Western Union. The transaction has been refunded back to the sender. The bank agent informed me that I was blocked by Western Union. I usually receive money from Western Union through my boyfriend and friends for family support. I have received money several times to cover expenses like rent, medical bills, utilities, and food, usually below [redacted],[redacted]/. I would appreciate assistance in resolving this so that I can receive money again. Thank you.

I am from the National Identification Registry of the Republic of Liberia. We provide biometric ID cards to all citizens and legal residents. Many of our cards have expired, causing issues with receiving remittances via Western Union. Our e-verification system can confirm the card's validity. We seek to collaborate with your organization to address this issue by April [redacted]. Thank you, and we await your response. Best regards, Edward Eesiah Phone: +[redacted]39 Email: [redacted]

I received emergency funds from my bank through a Western Union money transfer with assigned confirmation numbers for Saturday pickup. However, when I attempted to collect the funds on Sunday, I encountered an error message indicating that the money was being refunded. Upon contacting Western Union, I was advised to reach out to my bank for further details. Despite contacting the bank, an explanation has not been provided, and the money has not been reimbursed to my account. The bank app lists the status of the transaction as "completed." I am puzzled by the discrepancy and seek clarification on the whereabouts of my funds and the cause of the error message during pickup despite having the MTCN numbers available. Thank you for your attention to this issue. Best regards, William E.

Last December [redacted], my spouse sent me money from Syria. Sometimes, he would request help from friends when he is busy working as a sushi chef in a restaurant. However, when I went to a local Western Union branch, the agent informed me that the remittance was declined. I had my husband check at a Western Union location in Damascus, and the money was refunded. He tried sending it again, but the issue persisted. After contacting Western Union in the Philippines, I learned that my account was temporarily blocked due to strict regulations on remittances from Syria. I expected the block to be lifted after a month but encountered the same problem when my aunt sent money from Suriname for my grandfather's food allowance. It has been almost a year, causing a lot of hassle whenever I need to receive money for our household expenses. I would appreciate any guidance on how to resolve this issue and unblock my account. Thank you.

Hello, I am reaching out regarding my Western Union account being unexpectedly locked. Since [redacted], my mother, Petite Gloria Rodriguez, has been sending me money from Seattle, WA to the Philippines where I moved back. Recently, my children, Danica Kim and Justin Kim, have also been sending me funds from Seattle. Due to health issues, the money from my family is essential for me. My daughter, Chloe Janelle Kim, who has been receiving the money for me, will soon leave, leaving me in a difficult situation as there is no one else I trust to handle these transactions. I am kindly requesting a review of this matter and a reconsideration of the decision. Western Union is our preferred service for money transfers. My name is Magnolia Silverio Kim, formerly Magnolia Herrera Silverio. I have reached out via email multiple times without a response. I am hopeful this message reaches the right person to address this issue promptly. If further details are needed, please let me know. I have shared this email with my daughter. Thank you in advance for your attention. You can reach me at [redacted] or [redacted]1. Best regards, Magnolia S. Kim

Good afternoon from Bolivia, I encountered an issue with a Western Union transfer from Bolivia to Colombia. The recipient didn't receive the funds as the transaction was flagged for suspicious activity. Upon investigation, my account was blocked, preventing me from making further transfers. I seek guidance on how to unblock my account and resume normal transactions with Western Union. Thank you for your anticipated assistance.

Je crois que mon compte a été bloqué, car en septembre, je suis allé à la direction pour retirer de l'argent qui m'a été envoyé. L'agent au guichet m'a informé que mon compte était bloqué et que je ne pouvais pas retirer l'argent. Avant ce mois-ci, je réalisais des envois et des retraits sans aucun problème. Maintenant, je souhaite entamer les démarches nécessaires pour débloquer mon compte. Merci. Je pense que Western Union devrait revoir sa politique de gestion concernant le blocage des comptes de ses clients.

I encountered ERROR CODE R1136 while trying to send a transaction to Mdm. DIANE LEA KROLL from GREEN BAY CITY, WISCONSIN. She seems to have an ongoing refund from a previous transaction that might be causing the issue. Due to Covid-19 and the Omicron variant, Mdm. KROLL, who is a senior citizen, is unable to visit a local branch. I am wondering if it's feasible for a Western Union Authorized Representative to visit her to help resolve this matter.

On Thursday, November 30, [redacted], at 12:34 PM GMT, my coworker sent me an amount of [redacted].000FCFA from Côte d'Ivoire to Cameroon with the MTCN: [redacted] [redacted] 17 43. When I approached Western Union to receive the money, the lady informed me that my account was blocked, which surprised me greatly. I immediately informed the sender who cancelled the transaction and retrieved the money. After an investigation, I was instructed to visit [redacted] to have my name unblocked. Now, I am reaching out to seek a solution. I am Mr. MBARGA JOACHIM ROGER residing in Douala, Cameroon. Cellphone: +[redacted] [redacted] 73 28 08.