Western Union Customer Service Issues

Whenever I receive a money transfer from Western Union, I promptly check its status. Recently, I noticed one transfer was in progress but got canceled after two hours. I was informed my name was flagged. I have no issues providing my identification documents like my ID and passport for verification purposes. The transfers in question are from a friend in Oman and another individual from the UAE for work-related payments. I would appreciate assistance in resolving this matter as one transfer was canceled, and I have received a new MTCN that is currently in progress.

Hello, good evening. My name is Alexis Alexander Evaristo. Passport number [redacted]95. I am currently in Peru. A friend was supposed to send me a ticket via Western Union a month ago, but it was blocked. Friends from Portugal, Chile, and Peru have been helping me financially because I was not working. The last time I could withdraw money was in Ecuador with the help of a cousin on the way to Peru. When I arrived in Peru, I was supposed to receive a ticket to Chile but encountered a block. The amount of money received previously was not significant. I kindly ask for assistance to unblock the situation as I am in Peru unable to receive the financial help from my friend in Chile to continue traveling. Thank you for your support.

Dear Customer, Thank you for reaching out to us. Due to the current circumstances with COVID-19, we are facing a high volume of inquiries, resulting in longer response times than usual. To help us assist you more efficiently, please ensure you have provided as many of the following details as possible: -Your most recent tracking number (MTCN-10 digits) -Your full name -Phone number -Address -Date of birth -ID number used during the transaction -MyWU Card number (9 digits) Rest assured, once you have provided this information, we are actively working on resolving your request and will respond promptly. We regret any inconvenience caused by the delay and appreciate your understanding and patience during this time. Best Regards, Western Union

Good evening, I am Monika S. I opened my account with the agency and then sent money which was held for a few days. The agency couldn't explain why, so they said to withdraw. When I returned, they told me it was blocked because I needed to respond for security reasons and to wait for a call. After not hearing back, I called them and they said to wait again. Now, I decided to visit the agency to send money to a friend with flight troubles, but they said my profile is blocked. They asked me to write to see what can be done to try to unblock it. Regards, Monika S.

I am currently situated in Saudi Arabia and reaching out because I am experiencing difficulties contacting Western Union through email. Despite sending seven emails over the last month, I have not received any response or acknowledgment from them. After calling their customer service thrice, providing my contact details, and being assured of a response within a day or two, it has been two weeks with no reply. As a loyal Western Union customer for approximately nine years, I am concerned that my account has been restricted from sending money to my family without any explanation. Understanding the reason behind this blockage is crucial to avoid any potential mistakes in the future. Therefore, I am requesting that my account be reinstated promptly to resume supporting my loved ones. I sincerely hope for your assistance in resolving this matter promptly. Thank you. Best regards, David Roy Woelke

I need assistance with sending money to: Date: 05/03/[redacted] 1:21 PM To ensure timely processing, please make the payment after 05/04/[redacted] 1:21 PM. - Total Payment: USD [redacted].00 - Processing Time: 1 business day - Transaction Fee: USD 19.48 (charged by Western Union) Company Name: Alipay Singapore E Commerce Company Code: Alipay SG Country: Singapore Account Number: 1[redacted] [redacted] 3 Please make the payment to "Alipay Singapore E Commerce" and not to the Seller for processing. Obtain a new account number if the order is modified at the Trade Assurance Checkout. Retain the MTCN code securely after completing the "QUICK PAY" payment; avoid sharing it. If the order status remains unpaid after 3 business days, contact Customer Service.

Buenos días, Mi nombre es Eduardo José Quintero Melo, CC [redacted], de Colombia. El 10 de mayo fui a recibir un giro de Panamá, pero al ser atendido por la agente de Western Union, me iba a pagar [redacted],[redacted] pesos colombianos en lugar de los [redacted],[redacted] acordados. Al cuestionar el descuento por seguro contra robo que no aceptaba, la agente afirmó que venía descontado desde Panamá, lo cual me molestó por no ser cierto. Tras no recibir el efectivo, la agente intentó revertir la operación, demorándose considerablemente. Al regresar más tarde, me informó que no podía realizar el pago sin una razón concreta, remitiéndome al remitente para repetir el proceso. Al intentar en otra sucursal, el recibo no figuraba en el sistema, generando confusión y molestia por la falta de justificación al no otorgar el giro debido a la negativa del seguro.

I am attempting to secure a refund for a recent transaction I initiated yesterday. The amount in question is $1,[redacted].00, which includes a $10.00 fee. I visited my local Western Union location at Walmart to obtain the refund, but encountered difficulties related to another terminal. After reaching out to Western Union customer service and receiving assurance from a supervisor, the issue persisted on subsequent attempts. I seek confirmation on the refund availability upon my return. Furthermore, I am still looking to send the $1,[redacted].00 to Chile. Local attempts have failed, and phone transactions have been unsuccessful as well. I can be reached at [redacted].

Hello, I am Bryan Kozak. I spent 12 years working with the UN in Africa and during that time, I met a young single mother struggling with a small income. Instead of just offering temporary financial assistance, I decided to build a home for them to create a lasting impact. Unfortunately, in [redacted], I was blocked by Western Union without a clear explanation, citing suspicious activity. I was helping Aber Innocent and her daughter Trinah with school fees, and due to the worsening Covid situation in Uganda, I am eager to resume my support. I am now retired and residing in Canada at 21 Clayburn Rd, Abbotsford, BC. I would greatly appreciate any assistance in resolving the issue with Western Union so I can continue aiding my friends in need. Thank you in advance for your help. Bryan Kozak

Dear Customer Service Team, Greetings, I am Nancy Muhammad Ahmad Jaber, a Jordanian citizen with ID number [redacted] and employed as a general accountant at Complete Chain. Our company acts as an intermediary between the Jordanian Medical Council and international doctors under a documented agreement. I handle the receipt of transfers from abroad with official company authorization for paying fees to doctors working in governmental institutions like the Jordanian Medical Council and the Arab Council, as well as obtaining embassy attestations in Jordan. I possess the necessary authorization from the doctors involved and can provide supporting documentation upon request. I kindly ask for the ban on my account to be lifted promptly so that I can resume my duties, as certain transactions are currently on hold due to the restriction on receiving remittances. Sincerely,

I am writing on behalf of Africa Mondo Benin, where I serve as Coordinator. Our organization is dedicated to promoting Africa through various activities across the continent, as detailed on our website www.africamondo.com. I am seeking assistance with unblocking my name (Hounsou Barthelemy) at Western Union. This blockage has hindered me from receiving funds sent in my name by partners, friends, and family members residing in France (Martinique, Guadeloupe, Guane, etc.), Canada, and the United States. Despite my efforts over the past five months to resolve this issue, I have not made any progress. I am reaching out for support to have my name unblocked promptly so that I can access the funds and proceed with my activities.

I am Evangelist Isaac Koduah from Ghana, the founder and leader of Disciples of Christ Making Movement. Our organization receives external aid and support for our operations, which our Secretary typically handles. Recently, we encountered an issue with a donation from the USA where a mistake was made in the name spelling on the initial transfer. When the Secretary tried to collect the funds, there was confusion leading to suspicions of scamming. Despite the sender correcting the name and sending the money again, Western Union has now blocked our Secretary from receiving the funds, leaving us puzzled by the situation.

I am Angelyne Petre Gayao, and I kindly request to have my name unblocked to receive money from my future husband. I am a hardworking student striving to complete college with much-needed support from my fiancé. All transactions are lawful and comply with both local and international regulations. These restrictions have caused significant challenges for both me and my future husband. Without the ability to pay for my education and living expenses, I risk homelessness and discontinuing my studies. I urge you to lift these restrictions promptly so I can resume my education and normal life. Please review my case with compassion. Thank you for considering my appeal.

Hello, I am inquiring about the issues I have experienced with receiving remittances from the US. I was supposed to receive $[redacted] on July 2, [redacted], and my fiancée's daughter attempted to send $40 on July 3. Unfortunately, I did not receive the $[redacted], and I am puzzled as to why this happened. I am concerned that my name may be blocked, and I would like to understand what rules I may have unintentionally violated. Here are the details of the transactions: Sender: Heather Becker Receiver: Judith D. Llever MTCN Number: [redacted] Send Date & Time: July 2, [redacted] - 1:20 PM Amount: $[redacted] USD Sender: Heather Becker Receiver: Judith D. Llever MTCN Number: [redacted] Send Date & Time: July 3, [redacted] - 11:30 AM Amount: $40 USD I am hopeful that you can assist in resolving this issue promptly so that I can start receiving remittances from my fiancée's daughter to provide for my son's food and medicine. I kindly request that the $[redacted] USD and $40 USD be returned to the sender. Additionally, I have set up an account with Western Union International to aid in this process. I am seeking guidance on how to delete this account to facilitate the smooth transfer of funds. Thank you for your attention to this matter. Your help in this difficult time, especially during the pandemic, is greatly appreciated. Sincerely and with gratitude, Judith D. Llever

Hello Western Union, I am Rosemary. I have been reaching out about the money sent from the Netherlands with MTCN [redacted]. I also filed a complaint regarding fraud. I connected with an individual online, and after falling in love, he requested my bank details and ID number to send money for a visa. Despite sending the information, I did not receive the 50 euros he sent. I attempted to resolve this through various channels, including Facebook, without success. I suspect the individual may be a scammer targeting others. Please investigate this matter. Thank you.

Currently, due to the lockdown in Aizawl, Mizoram, India, it's challenging for the recipient to access the money sent via Western Union. I am exploring alternative ways to send money directly to the recipient's bank account at Mizoram Rural Bank, which doesn't seem to be an option listed with Western Union. I am inquiring about the availability of a Western Union debit card or app that would allow the recipient to access the funds instantly. Unfortunately, I have been unable to speak to a representative over the phone despite attempting to contact Western Union directly. My name is William, and you can reach me at [redacted]. I have previously used the Western Union mobile app for transfers.

I need assistance with an international wire transfer from the US to the Philippines using a debit card. I have been trying to reset my password online but keep encountering a technical issue with the WU password reset link. When I call Western Union, I am directed through the process but end up getting transferred to a domestic wire transfer center instead of the international one. The online and mobile services are also not working for me due to the password reset problem. I've spent three hours trying to complete this transfer without success and need guidance on how to proceed.

I need to speak with a live representative to help me with an international wire transfer from the US to the Philippines using a debit card. I've been struggling online as I need to reset my password. The Western Union password reset link accepts my information but then gives a technical error message. When calling, I'm guided through a transfer for the Philippines but then get transferred to the wrong department. They suggest calling back later, leading to a frustrating loop. Online and mobile services are not working due to the password reset issue. I've spent hours trying to complete this transfer without success.

Hello, I have been trying to send money to my friends in Colombia since March, but the transactions have not been successful. Despite reaching out to your customer service through email and phone calls, I have received no response. The message I keep getting instructs me to email [redacted] with my full name and tracking number (MTCN) for further assistance. Although I have contacted support in Sweden, they have directed me back to email with no resolution. While I can resort to using PayPal, the additional fees make it less favorable. I am hopeful you can help me resolve the issue as your service was reliable before March this year. I am unable to locate my MTCN, and navigating the website has been challenging. Thank you, - T.D.

Hello, my name is Fernando Benjamin Zamble Acosta. I specialize in providing electronic company instructions worldwide. I have been facing issues with receiving shipments from my clients through Western Union. Every time they try to send me money, I am informed that I am unable to receive it due to being blocked. I am registered with the tax authorities in Mexico, comply with all local laws, and pay taxes on my earnings. I am seeking assistance in resolving this matter so I can unlock my ability to receive payments from other countries. This is crucial as I travel frequently and struggle to deposit money in foreign banks. Thank you for any help you can provide.