Western Union Customer Service Issues

My name is Rafik José Salomón González. I have sent several transfers from Argentina to Colombia, but they have been returned to the sender. I have been informed that I am blocked from Argentina, and I have not received any helpful responses on how to resolve this issue. Neither in Colombia nor in Argentina has anyone been able to assist me. It seems that no one knows how to solve my problem. I need assistance in resolving this or guidance on the process I should follow. Please do not suggest calling the 0 [redacted] number or going to an agency here, as I have tried that with no success in resolving my problem.

I am Jose Lajara, and I am experiencing issues with my WU account. It appears to have been blocked for over three months. The code displayed on the WU screen is R7008. Despite reaching out to WU multiple times with the provided code and my personal information, I have not received a response. I have been sending money to the Philippines to support my girlfriend and her daughter, as I purchased a house there with the hope of spending a significant amount of time there in the future. Unfortunately, due to COVID-19, my plans have been disrupted. Additionally, I have been making smaller payments to Ghana to assist a few impoverished families, including relocating one family to a better home. I am now unable to complete transactions, preventing me from helping these individuals further. If I do not make a payment by January, I risk losing my house, with only 2.5 years left on the payment term. Your assistance in resolving this issue is greatly appreciated.

I am a Western Union user from Myanmar, and I am facing issues with withdrawing money. I reached out to Western Union via Facebook, but I haven't received any response yet. This delay is affecting my business as my customers are unhappy with the service. Despite my previous positive experiences, I am currently experiencing problems with the service, and I need a quick and complete solution. When I track my money on the Western Union website, the MTCN numbers show as available, but the local banks are saying the transaction exceeds the allowed limit and my name is banned from the system. I have six pending transactions that are significantly slowing down my business. I cannot afford to wait ten days for a resolution. I am hopeful for a prompt and effective solution. Best regards from Yangon, Myanmar.

I am a Western Union user from Myanmar and I am facing issues with withdrawing money. I have reached out to Western Union through Facebook, but there has been no response, causing a delay in my business transactions. Although I have previously praised the service, I am now experiencing problems. When I track money online using the MTCN number, it shows as available, yet my local banks mention that the transaction exceeds the limit and my name appears to be banned in the system. This issue is causing delays in my business with six pending transactions. I am eager for a quick and complete resolution as waiting ten days is not feasible. I hope for a prompt and effective solution. Thank you. Best regards, Swesat from Yangon, Myanmar.

Hi there, I'm Gabriel Mawadaïna Sarah Jenny from the Russian Federation. Today, I went to Western Union to collect my money, but unfortunately, they have blocked my transaction for reasons unknown to me. Being a student, it's vital for me to receive transfers, as I don't have a job while I focus on my studies. I have family in various countries who support me financially, and now with Western Union withholding my funds, I am facing difficulties in paying for my education and living expenses. I kindly request Western Union to unblock my name so that I can access the much-needed funds to sustain myself during this time. Your immediate assistance in resolving this matter is greatly appreciated.

Bonjour. Mon compte Western Union est actuellement bloqué, ce qui m'empêche de récupérer les fonds envoyés. L'expéditeur, Elisha Seremba, se trouve à Ottawa au Canada. Il a envoyé l'argent depuis le 10 décembre [redacted], mais malgré mes tentatives avec mon passeport dans les points de retrait, je n'arrive pas à effectuer le retrait. Le numéro de transaction est : [redacted], pour un montant de [redacted] CAD. Je suis le destinataire, Jean Martin ANANOUNON, résidant au Bénin en Afrique de l'Ouest, et la devise est le FCFA BCEAO. Je vous remercie pour votre réponse.

Hello, I hope you are having a great day. I am Andyss Edwars C., and I am reaching out to express my concern about being blocked by Western Union. I haven't used their platform in a long time, and I'm not sure why this happened. I went to the Office at Mercurio Shopping Center in Soacha, Cundinamarca, Bogota, to withdraw a transfer sent from Santiago, Chile, and was informed that my account had been blocked. Just to note, I have been a user on the Western Union Chile app for 2 years, and everything has been normal there.

I encountered an issue when attempting to send money from my 20-year-old bank checking account through Western Union today. Despite being a loyal Western Union customer, I was repeatedly prompted to use a different account. Frustrated, I resorted to using a pricier credit card for the first time, ultimately wasting an hour and a half. It is crucial that this issue is resolved promptly to enable me to resume utilizing my checking account for transfers. Your swift attention to this matter is greatly appreciated. Sincerely, N. B. Allen.

I would like to cancel my Western Union transfer account due to ongoing issues. I have been facing difficulties using my debit card, even after receiving a replacement from my bank. Additionally, I have encountered problems with transferring money to recipients I have sent to previously. After entering all the transfer information and attempting to verify, I am prompted to enter another account or bank, despite using the same account for years. These problems started a year or two ago and have worsened over time. The frustration and wasted time have become unbearable, prompting me to close my current account and open a new one in hopes of a smoother experience. My name is Nolan Bruce Allen, and my Western Union number is [redacted]. The address linked to my account is [redacted] Grand Island Blvd, Box [redacted], Grand Island NY [redacted]. My phone number is [redacted], and my email is [redacted]. Thank you for your assistance.

I am seeking assistance with my blocked name in Western Union. Recently, I attempted to send $[redacted] to a friend to repay a debt from last year. Unfortunately, the transaction was canceled, and my friend notified me. Upon visiting the Western Union office, I was informed that either my name or my friend's name may have been blocked due to suspicions surrounding the transaction. I assure you that my friend is a legitimate recipient, and my sole intention was to repay the debt honestly. I understand your dedication to preventing fraud, but I kindly request that my name be unblocked so I can complete the transfer. Your prompt attention to this matter is greatly appreciated. Thank you for your understanding and assistance.

I need help with unblocking my name at Western Union. I recently attempted to send $[redacted] to my friend to repay a debt from last year, but he informed me that the transaction was canceled for unknown reasons. Upon visiting the Western Union location, I was advised that either my name or my friend's name may have been blocked due to suspicion surrounding the transaction. I assure you that my friend is genuine, and my intention was solely to settle the debt. I understand the importance of preventing fraud and want to clear my name from any doubts. Please assist me in unblocking my name promptly as I rely on Western Union for such transactions and would like to resolve this matter diligently. Thank you for your attention to this issue, and I look forward to your response.

My last Western Union transaction to my fiancée, Marissa Mendoza Baleros in the Philippines, was unexpectedly placed on hold, canceled, and refunded. I, Timothy Paul Lee, the sender in the USA, and Marissa are now unable to use Western Union. I have met Marissa and take full responsibility for these transactions. Please consider unblocking both of us so we can resume using your services for our money transfers.

Sehr geehrte Damen und Herren, Gestern, am 28.12., versuchte ich über meine Western Union App aus der Schweiz Geld zu senden. Als dies nicht funktionierte, ging ich zum Bahnhofsschalter, um direkt zu senden, was ebenfalls aufgrund einer vermeintlichen Sperre nicht möglich war. Ich habe Western Union seit Jahren genutzt, um meiner Frau (seit April [redacted] verheiratet) Geld zur Unterstützung zu schicken. Beim Versuch über die App erschien der Fehlercode R7008. Gestern um 10 Uhr habe ich eine E-Mail an [redacted] geschickt, woraufhin eine Standardantwort ankam, dass dem nachgegangen werde. Meine Frau ist dringend auf Geld in Kambodscha angewiesen, aber ich bin gegenwärtig komplett blockiert. Warum nur? Bitte um eine Stellungnahme. Ich weiß wirklich nicht mehr, was ich tun soll, ich bin verzweifelt. Mit freundlichen Grüßen, Max Zeller Tösstalstrasse [redacted] Fischenthal, Schweiz Geburtsdatum 1.10.[redacted] My WU-Nummer: [redacted]95

Good afternoon, I am experiencing issues receiving money from America. I am currently residing in Aruba. They have informed me that I am blocked from the American end, and I am unsure why this has happened. I have never visited America before. My boyfriend's family, who resides in Washington state, is assisting us during these challenging times of the pandemic due to my unemployment and my boyfriend being on financial leave from his job. This assistance is crucial for us. I would appreciate urgent assistance in understanding and resolving this issue so that we can receive the much-needed help. Thank you.

On January 6th, I initiated a transfer from my Dutch bank account to a Russian bank account using the IDEAL payment method. The transfer was supposed to take 0-1 business days, but it has not been received yet. The tracking information shows that the transaction is still in progress. I am concerned about the delay and would appreciate knowing when the recipient can expect to receive the money. Thank you for your assistance. Tracking number: [redacted] Sender's email: [redacted]

Re: Keith D. Phone: [redacted] DOB: 08/24/[redacted] [redacted] Palo Verde Dr, Leesburg, Florida [redacted] I recently tried to send money to my friend in China through Western Union and found out that I am blocked from doing so. While I understand the need for security measures, I assure you this is a genuine transaction. I have a close relationship with a Chinese family I met in Columbus, Ohio back in [redacted]. We have shared many experiences, including being present at the birth of their child at a hospital. As Chinese New Year approaches, it is customary to exchange monetary gifts, which is my reason for sending the money. I am happy to provide any necessary proof of my friendship with this family. I want to ensure that I comply with all regulations related to international money transfers and seek guidance on this matter. I hope to be unblocked by Western Union soon and receive advice on using the service properly in the future. Thank you, Keith D. (Note: A similar message was sent to [redacted] on 01/28/[redacted] without a response.)

I've been trying to send money to a friend in Ivory Coast who's struggling due to COVID-19 affecting her job. I attempted to send two months' rent through MoneyGram, but it failed twice. I then tried to send $[redacted] to Marie, her grandmother, via Western Union, and that was denied as well. I'm unsure why this is happening. I'm wondering if I've sent them money too frequently or if the amount is the issue. Could the problem be on their end? I reached out to Western Union via live chat, but they couldn't provide information and suggested I try another agency office. I'm feeling stuck and unsure of what steps to take next.

I have been a loyal customer of WE for many years. I typically send money to my relatives to support their financial needs. On February 25, [redacted], I sent $[redacted] to my son-in-law in Idaho. After completing the transaction, the cashier advised me to contact the head office for verification purposes. I complied and spoke to an interviewer who asked me to confirm names and amounts I had sent over the years, which I did to the best of my ability. The interviewer also inquired about my profession and monthly income, to which I provided the necessary information. Unfortunately, I was informed that my WU account had been permanently blocked due to not being able to provide all the details of my past transactions. I have lodged a complaint with WU, and I hope my account can be reinstated. Thank you for any assistance you can provide. Stay safe.

My name has been blocked by Western Union since [redacted], preventing me from sending or receiving money through their services. I am currently facing difficulties receiving money from my family in Papua New Guinea while I am in Manila, Philippines, especially during this pandemic. The issue of my name being blocked dates back to [redacted] when my passport was lost while extending student visas in Quezon City, Philippines. Despite reporting the incident and obtaining a new passport, I have been unable to access funds sent to me through Western Union. I have made several attempts to resolve this issue with no success. I am reaching out to request that my name be unblocked by Western Union. Thank you. — Ivan WII

I purchased a Western Union money order in early December to pay my rent. However, towards the end of December, my landlord informed me that they never received it. I promptly contacted Western Union over a month and a half ago to request a refund for the money order and requested an immediate stop on payment before it could be cashed. Unfortunately, I have not heard back from Western Union regarding my refund, and no holds have been placed on the money order. I am still waiting for my refund.