How Do I Get a Refund from Western Union?

You'll need to find your receipt if you want a refund from Western Union. After that, fill out the form and send it in with your receipt for Western Union to process your request. It generally takes about seven days to process the requests. Once Western Union receives and determines that you qualify for a refund, it will refund your money onto your card or bank account within seven business days.

If the person you sent money didn't receive it, or if you sent money to someone and later changed your mind, Western Union can help. Western Union's refund policy states that it offers refunds within 30 days of the transaction date. You can request a refund by filling out an online form, by phone or by mail. Here's how.

1. Refund Eligibility

You are eligible for a refund if you sent money to a person or company and no one picked it up or Western Union didn't deliver it. To be eligible for a refund, you must have sent the funds using Western Union's services within the last 60 days from the date of the transaction.

You should also provide:

  • The amount of money that you transferred.
  • The date of transaction. You'll find this information in your confirmation email.
  • What service type you used, such as Cash Pick-up.

2. Find Your Receipt

If you don't have your receipt, there's no way Western Union can process an official refund request on your behalf.

3. Receive and Complete Your Refund Form

Once you receive your refund request form, fill it out and mail it back to the Western Union location where you sent your money. You can also call or visit a Western Union agent location to claim your refund. If you applied for a refund online, check the status of your request by logging into the Western Union website at any time.

To complete an online claim, follow these steps:

  • Go to the Western Union website and log in to your account if you have one. Otherwise, create one.
  • Click on File Refund Claim at the top of the page.
  • Select what type of transaction it was, and click Continue.
  • Fill out all required information.
  • Select why you're filing a refund request.
  • Click Submit to begin processing.

4. Send the Form and Supporting Documents

Attach documents that support your request for a refund, such as receipts or proof of payment (even if you used an online platform to send money). Send the forms and documents to the address on the form.

5. Check the Status of Your Refund Request

Check the status of your refund request by logging into your Western Union account or calling the customer service number on the back of your payment receipt. The status of a refund request is available online and by phone, so you can choose whichever option is more convenient for you.

6. Claim Your Money via Western Union

You can claim your money via the Western Union website, app or agent location. You can also check the status of your refund request online, via the app or by phone. To do so, you will need to have your receipt and refund form with you.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Get a Refund from Western Union?

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