Western Union Customer Service Issues

I don't understand why I was blocked. The first time this occurred was at a Western Union location on Olympic Road in Kingston, Jamaica. I filled out a form, but the teller asked me to repeat what I had written, which made me uncomfortable as I didn't want my details to be shared out loud. The teller then said the money was sent back without providing any further assistance. I left feeling frustrated. I hope to regain access to this service. Thank you.

I have been experiencing issues with loading funds onto my prepaid debit card from card.com. I loaded $[redacted] at my local supermarket, expecting the money to appear within 10 minutes as usual. However, after waiting for an hour, the funds were still not on my card. Despite contacting Western Union for a refund, I was informed that more time was needed for the transfer. My card company denied having the funds, while Western Union claimed they requested a refund that was denied by my bank. I have been told by multiple representatives that a refund is owed to me, but only the bill pay department can issue it for a bank transfer. The back and forth between Western Union, my bank, and card company has left me frustrated and desperate to have my money returned. My transaction from November 2, [redacted], remains stuck in processing on Western Union's website, and I am seeking assistance to resolve this matter promptly.

Bank of America mistakenly sent my $[redacted] transfer to Washington DC instead of California through their Western Union Dept. This issue has been ongoing for months without resolution from either BofA or WU. I am requesting that my funds be rerouted to the correct state of California, as per my original instructions to both companies. Best regards, JW Forewright

I've been attempting for three weeks to send money to my fiancée in Ukraine, but each time it gets rejected, and I'm unsure why. I've encountered individuals trying to solicit money from me, leading me to file a fraud report with the Missouri attorney general. One claimed to be with the FTC, and the other claimed to be a government-appointed attorney. I'm concerned they might have filed a false claim against me.

Hello, I transferred €[redacted] from my bank account in Germany to myself in Turkey on December 18, [redacted]. The transfer number is [redacted]. Currently in Turkey, I am facing an issue at WU as the name on the order was listed as "Beate Schäfer" instead of my full name "Beate Dagmar Schäfer" as in my passport. Due to this discrepancy, they are not releasing the funds. I need your urgent assistance to update the order to ensure I can receive the money before I leave Turkey tomorrow morning. Thank you for your prompt response. Beate D. Schäfer

Hello Western Union, I am in need of your assistance. My name was blocked from receiving money because my friend made an error while trying to send an amount that is not allowed to be sent via phone. I kindly ask for your help in resolving this issue. My name is Nakachwa Shakirah, and I reside in Kampala, Uganda. Your help in fixing this problem would be greatly appreciated. Thank you.

For the past three days, I've been attempting to get a refund at the store. Each time, I'm instructed to call back in twenty minutes, yet when I do, they are still unable to issue my refund. The store seems to be facing challenges processing refunds. After contacting the western union agent, they are still unable to assist in refunding my money. Tomorrow will mark the fourth day of my attempt to retrieve the refund and I am feeling extremely frustrated. As I work full-time, I have only a one-hour lunch break to address this matter. Your assistance in resolving this issue would be greatly appreciated.

Hello, good morning. Yesterday, as usual, a transfer of 581USD was attempted from Colombia to Venezuela. However, the sender was informed that the transfer was not possible because my account is blocked, without providing a specific reason. I am unaware of the cause as I was not informed during my last visit to the Cumana office nor through email. I have been unsuccessful in reaching out via phone calls. Thank you in advance for a prompt response regarding the reason for the block and how I can resolve it to receive the payment.

In August [redacted], I requested a money order refund for my rent. Upon receiving the check, I attempted to cash it at Walmart. Unfortunately, the check was not made correctly, and the machine could not read it. Trying to mobile deposit to my Chime account was unsuccessful since they do not accept money orders. I marked the check for mobile deposit, rendering it unable to be cashed now. In October, I submitted a money order request to Western Union but have not received any updates. I am seeking guidance on receiving a replacement check.

Good morning, I want to know if there is anything that can be done to solve my issue. It has been about two years now that I have been unable to collect money transfers. I was told I am blocked possibly due to receiving too many transfers. The reason for this is that my husband works in the United States and sends money because we have a baby ill with myelodysplasia (a type of bone marrow cancer) and 3 other children, so we have a lot of expenses. At first, I was told it could take up to a year to unblock me, but it has been 2 years now and I am still blocked. It is a real problem to ask my relatives to collect money for me and to see who has the time to do so. I wanted to see if there is a way to resolve this or if I will not be unblocked.

Hello, my name is Victor Alarcón. I am reaching out because I am experiencing issues sending and receiving money through Western Union. While I was in the United States last year in [redacted], I had difficulty sending money to my family, and upon returning to my country, I am now unable to receive any funds. The error code I received when trying to send money in the US was R7008, and now in Panama, when a family member tries to send me money, I encounter error code V0407 when trying to receive it. I would appreciate it if you could explain why I have been blocked from using Western Union and clarify the meaning of these error codes. Thank you.

Urgent plea for help: To all the wealthy individuals around the world, I reach out to you as a 61-year-old Tunisian man struggling with pneumonia and poverty, trying to care for my two children after the passing of my parents. I am in desperate need of assistance to provide a home for my family in Tunisia. Despite reaching out online, I have not received any aid. English is not my first language, and I communicate through Arabic. Your support would mean everything to us. Kindly consider making a donation to help us secure a place to live. You can contact me at [redacted] Thank you for your compassion and generosity.

I purchased a Vanilla gift card from Rite Aid for $[redacted]. After using it for a $58.95 purchase, I had a remaining balance of $[redacted].96. I then tried to make a $[redacted] Western Union transfer, but the Assistant Manager at the store said it was voided without providing me a receipt or tracking number. When I contacted Vanilla gift card customer service, they informed me that $[redacted].59 was posted at Walmart on March 15, [redacted]. I reached out to Western Union Fraud and they gave me the number #[redacted]98 to return to the store and request a tracking number. I spoke to Agent David#[redacted] who advised me to check the Transaction History online. I need assistance in retrieving my money. Thank you.

I tried to receive a Western Union transfer from a family member twice, but my transactions were denied without explanation, and the funds were sent back. My confirmation number is [redacted]. I’m concerned about why I can't receive money from my family. I've never had issues with Western Union before. Please tell me why my transactions are being blocked. My phone number is [redacted], and I go by Mr. James Griffin Sr. The email associated with the account is [redacted] I urgently need to resolve this matter without further complications. I appreciate your prompt attention to this issue. Thank you, James Griffin.

Hello, my Western Union account has been permanently blocked. Letter from Western Union: As a financial institution, Western Union is required to comply with the legal and regulatory standards of the countries in which it operates. Part of meeting these standards involves conducting due diligence to understand how customers are using our services and to ensure that Western Union complies with applicable laws. Additionally, the Terms and Conditions give Western Union and its agents the right to refuse service to an individual. We have reviewed the information you provided and regret to inform you that Western Union cannot offer you any further money transfer services. Therefore, Western Union will not be accepting any future transfers from you as a sender or pay them out as a receiver. We hope you understand that sometimes these difficult decisions must be made to comply with the law. On behalf of Western Union, we apologize for any inconvenience this process may have caused you. Best regards, Karla OP [redacted] Global Operations, CTS Western Union Financial Services, Inc. [redacted]

I recently received a call from someone claiming to be from a government office in Washington DC. They have informed me that I am eligible for a $9,[redacted] government grant. The caller provided a verification code and instructed me to go to a western union store. They want me to purchase a money card, load $[redacted] onto it, and then provide them with the verification code. The person on the phone shared their name and extension number and assured me they would guide me through the process at the store. They also mentioned a verification code from the Federal Reserve. I am now unsure if this call is a scam. Can someone please advise?

Subject: Concern Regarding Western Union Account Blockage Hello, I am reaching out to address an ongoing issue I have encountered as a Western Union receiver. I have faced difficulties in receiving money transfers from Japan and the U.S. due to being blocked by Western Union. I am uncertain as to the reason for this blockage, as I do not engage in any fraudulent activities. The funds I am expecting to receive are essential for my children's education and household expenses. As a single parent to three children, it is crucial for me to restore my access to Western Union for receiving funds. Details: - Name: A.C. Amancio - Date of Birth: 01-20-[redacted] - Address: Roxas City, Capiz - Email: [redacted] - Contact Number: +63-[redacted] I kindly request your prompt assistance in resolving this matter so that I may resume receiving money transfers. Thank you for your attention to this concern.

Hello, I would like to request a refund for a parcel I sent on 05/10/[redacted] that the recipient never picked up. I am requesting a refund to be credited back to my Visa credit card. I have attached a screenshot as proof. I requested the refund several months ago, but it has not been processed yet. It has been almost a year since I have been waiting for the refund on my credit card. Here is the tracking number for the refund. I would like to receive the refund today, or I will file a complaint with the authorities. Sincerely, A.R.

مرحباً، أنا محترف في خدمة التدقيق اللغوي للنصوص العربية لمدة 5 سنوات. عملت مع عملاء مختلفين من عدة دول عربية، بما في ذلك السعودية. كنت أتلقى أتعابي عبر تحويل دولي عن طريق "ويسترن يونيون" و stc pay السعودي. واجهت مؤخرًا مشكلة حيث تم رفض وإعادة التحويل دون سبب معروف. أحتاج إلى حل هذه المشكلة ورفع الحظر عن اسمي لاستقبال المدفوعات بسلاسة لأعمالي في التدقيق اللغوي. أشكركم.

I am inquiring about a Western Union money transfer (MTCN: [redacted]) that I initiated on 2/01/[redacted] and subsequently canceled before the recipient picked it up. The records confirm the cancellation of this transfer. I, Georgea Johnson, used my HVCU debit card ending in [redacted] to send $[redacted].00 to Delroy Fairclough. Despite canceling the transfer, I have not received the refund from Western Union yet. Despite multiple attempts via calls, emails, and social media, the responses from Western Union have been unsatisfactory. I have been given conflicting information, put on hold without resolution, and faced unhelpful representatives. The excuses ranged from claiming the money was returned to Western Union having no record of the transfer. I have persistently sought my refund, but as of 5/18/[redacted], I have not yet received it. Georgea Johnson