Western Union Customer Service Issues

On June 15, [redacted], I experienced a unique situation with Western Union. While the sender had no issues sending the money, I encountered a problem when trying to receive it. Despite the tracking showing the funds were available for withdrawal, the post office informed me that I couldn't receive the amount without providing a specific reason. When asked if I had exceeded any limits or received money recently, I explained my inactivity with Western Union. The post office staff did not have clear information and suggested contacting the sender for assistance. I am puzzled about what might have caused this situation. Understanding if it was a technical glitch or a different issue is crucial for me to handle any potential future occurrences. I have come across suggestions that personal names could be blocked by Western Union, adding to my concern. Your prompt response would be greatly appreciated. Thank you.

I sent my sister $[redacted] from a Walgreens in Lake Mary, Florida. The Walgreens cashier showed me the transaction number on my receipt. I texted the number to my sister who later told me it was incorrect and couldn't be found by a Western Union agent. Despite being far away, I sent her another $[redacted], which she received. She mentioned contacting Western Union, who suggested getting a copy of the transaction number from Walgreens. Unfortunately, returning to the store is not feasible due to my distance. I hope my sister can access the transfer without needing the receipt since I am unable to retrieve it. I can provide any necessary personal details or be reached at [redacted], the number I used for the transaction. I am currently in an area with poor phone signal, so texting is more reliable. Feel free to contact me if needed. Thank you.

Subject: Inquiry about Delayed Money Transfer Hello, I am inquiring about the delay in releasing my money transfer with the WU SM number [redacted] [redacted] [redacted]. The funds have been debited from my German account, but they have not been made available for withdrawal yet. I have received some information indicating that the transfer is under review as part of the standard process. I understand that no action is needed from my end, and I will be contacted if further details are required. I was informed that the review typically takes about 30 minutes to complete. I will be awaiting an update at [redacted] once the process is finished. Thank you for your assistance.

Dear Customer Service, I am Michelle Lee Bohol from the Philippines, and my cellphone number is +[redacted]41 , which is registered with your company. I usually receive a text notification once a money transfer is received, but this did not happen for a transfer from Japan that was supposed to be available for me to claim at Suki Market, Mayon Quezon City branch on Saturday, July 16, [redacted]. I was informed by the staff on duty that day that my account had been blocked. Mr. Western, could you please provide me with instructions on how I can unblock my account and proceed with the transaction? I am eager to resolve this matter and appreciate any advice or guidance you can offer. Thank you for your assistance. Sincerely, Michelle Lee Bohol

My Western Union account has been blocked, preventing me from sending or receiving money internationally. I am certain that I have not engaged in any illegal activities, as I only deal with small amounts for personal purposes such as helping my family and friends. I am willing to provide any necessary documentation for verification. It is distressing to encounter issues when trying to use Western Union, as I am not a regular user for commercial purposes. Kindly assist me in resolving this matter. Please contact me via email at [redacted] or by phone at +[redacted]34. I would appreciate it if Arabic-speaking support is available. Thank you for your attention to this matter. Sincerely, LM

Hello, Approximately one month ago, I encountered an issue with Western Union due to a Post Office located in Meulan en Yvelines in the 78. I intended to send money to a friend in Brazil, specifying clearly at the Post Office that I wanted my friend to receive the sum of [redacted] Brazilian Reais. However, the person at the office mistakenly entered [redacted] Euros instead of [redacted] Brazilian Reais, resulting in me getting blocked from sending money. I would appreciate guidance on the necessary steps to resolve this situation and be unblocked by Western Union. Thank you in advance for your assistance, and I am hopeful for a prompt response. Best regards.

Hello, Western Union, my name has been blocked by Western Union, and I am unable to receive transfers in my name through Western Union. My name is Ali Chahoud. It is restricted, and I want it unblocked as soon as possible. Every time I go to a Western Union branch to receive a transfer, they tell me, "Transaction is blocked. Contact your administrator." I used to receive transfers every month without any issues, but for about two months now, I have been unable to receive any transfers through Western Union. Please assist me. Thank you.

I have been using Western Union for many years. However, about a year ago, I tried to send money through a different agent affiliated with Western Union to benefit from lower fees. Unfortunately, the transaction did not go through due to being a new client at that location. I usually send money to relatives in Chile, friends in the Dominican Republic, Mexico, and Haiti to assist with their expenses. I am not a frequent sender. I am kindly requesting the unblocking of my account as I prefer using official Western Union locations. My preferred customer number with Western Union is # [redacted] [redacted] [redacted], where you can find a list of recipients I usually send money to.

Hello, I have encountered a recurring issue when receiving transfers. Despite providing the transfer number as requested by the employee, I was informed that the transfer exists, yet during the process, I am told it has been returned. This problem has persisted, even though my received transfers do not exceed $[redacted]. The employee was unable to provide reasons for this issue. I have received transfers from trusted sources before without problems. I kindly request assistance to resolve this and unblock my name if necessary. Name for Western Union: Yazeed Mousa Mohammad Elm

I purchased an $[redacted] money order from my nearest Western Union branch to send to my lawyer for a work permit application. Upon changing my plans, I tried to retrieve the money order only to receive back the receipt from my lawyer indicating it was cashed on November 10, [redacted]. This was my first time using a money order, and I did not specify a payee. I am reaching out to see if I can get information on who cashed it out. If possible, I would appreciate a refund. Thank you for your help.

I've been blocked by Western Union from sending or receiving transactions without any explanation or reason. I regularly send money to my son in Jamaica and occasionally to my mother. I was shocked, annoyed, and frustrated when I was informed that I could no longer use their services. It would have been helpful to know the cause so I could address any potential issues promptly, but so far, there has been no explanation provided.

I would like to address any concerns regarding my name. My family sends me money, which unfortunately gets blocked. I assure you I am not involved in any scams, and I kindly ask for assistance in clearing my name to ensure my family can support me without obstacles. Holding a Florida insurance license as a broker since [redacted], my record has always been clean across all states. I have contacted to request an application to remove my name from your fraud list as the accusations lack evidence and are affecting my ability to pay my bills. Being a self-employed insurance broker facing slow business, the financial strain is becoming overwhelming. I have a Facebook page and a website that enhance my credibility, but having my name tarnished is impacting me financially. Your cooperation in resolving this matter is greatly appreciated. Zaidy L. G. Plantation, FL

I am having difficulty receiving money from family and friends due to being placed on a restricted list. I am not involved in any illegal activities, and those sending me funds are long-time acquaintances, including family members and friends dating back to our school years. Currently residing in Benin, the support comes from various U.S. states like Indiana, Minnesota, Florida, Texas, and Illinois. How can I be removed from this list so that I can continue to receive the necessary assistance?

My name is Rohan St Aubyn Campbell. I am a law-abiding citizen from Jamaica. I acknowledge that my account may reflect large cash transactions, but it is solely for assisting older family members with bill payments and property maintenance. Occasionally, I receive $[redacted] as a token of appreciation. Unfortunately, I am currently facing a block as my aunt attempted to send me Christmas money. I kindly request assistance in resolving this matter as it has been inconvenient.

Hello, a friend from Germany made two transfers for me since Wednesday, March 15, [redacted], in the early afternoon. He usually chooses the mobile wallet payment method and fills in all the necessary details correctly. However, I have not received the money yet. I tried to track the transfer using the MTCN code [redacted], but it is still pending. I contacted Western Union customer service via email, and they replied that their system shows there is a delay in processing with my mobile wallet operator. Mr. Saliou Mbacké NDIAYE

I want to address an issue with my name being blocked without my knowledge. A friend used my name to receive money from their loved ones working abroad. Following an argument, the sender, who is my friend's husband, canceled the transaction and blocked my name without my permission. As a result, I am unable to receive money from my brother. I am requesting that my name be unblocked as I need to send and receive money from my relatives. Thank you for your understanding. I look forward to hearing from you soon.

Last January [redacted], I was supposed to receive a $50 New Year's gift from my sister-in-law in Koror, Republic of Palau. Unfortunately, when I tried to claim it in the Philippines, the Western Union representative at the mall informed me that I couldn't receive it. I am unsure of the reasons behind this restriction and seek clarification to regain my ability to receive money from Western Union. I assure you that I am not involved in any fraudulent activities. As a widow with no income in the Philippines, I rely on occasional financial support from my sister-in-laws for holidays and birthdays. Kindly assist me in resolving this matter promptly. I eagerly await your response. Sincerely, Josephine M. Rengiil.

I recently transferred $[redacted] from Al Taif Islamic Bank in Karbala, Iraq, to my friend in Turkey. Unfortunately, I forgot to include my friend's last name in the transfer, which led to him not receiving the money despite his efforts. To rectify this, I requested a cancellation of the transfer at the same bank. However, it has been 11 days since the cancellation request, and I have yet to see the funds returned to my account. I kindly request your assistance in facilitating the refund of the money. I am willing to provide any necessary information related to this transfer to expedite the process. Thank you.

Hello Western Union Team, I am an Iraqi national currently residing in Turkey. I work as a YouTube content creator and receive my income through your transfer service. I provide legal advice on data protection and used to receive my earnings via Western Union. However, in early [redacted], my name has been flagged by your system. Please reach out to me via email, so I can provide the necessary documentation to lift the ban. I will share my channel details and any other required information promptly. Full Name: Ahmed Ali Khwair Almishakhil I eagerly await your team's response. Thank you for your assistance.

I attempted to send money using Western Union. After some time, I received an email with a contact number to reach them. Despite numerous tries, all my calls were met with automated prompts, and I couldn't speak with a person. The transaction was eventually canceled by Western Union. Now, I urgently require the funds back, but they are still in possession of the money, and I am unable to reach a human representative. It appears that Western Union is intentionally avoiding direct contact and making it impossible for customers to communicate with them. The automated messages are not resolving my issue. I am in need of assistance.