Western Union Customer Service Issues

Subject: Assistance Needed with Blacklist Issue Hello, my name is Yaser Ali Al-Obaidi. A friend sent a remittance from Kuwait to Jordan in my name with my Iraqi passport number A [redacted]0. When trying to receive the remittance, I was informed that my name is on a blacklist. I need help to receive my legitimate remittances and clear my name from the blacklist as I have not committed any errors, and all my documents are genuine. I will provide you with the transferred remittance number from Kuwait to Jordan, which is [redacted]. Kindly assist me in resolving this issue promptly as I have a child in the hospital and urgently need the funds. I would greatly appreciate your help and kindness in this matter.

I have the honor to inform you that for some time now, almost two years, I have been unable to withdraw money via Western Union and I am unsure of the reason. Whenever a family member or someone close sends me money through Western Union, upon my arrival at the bank for the withdrawal, I am informed that the money has been sent back to the sender. This same response happens every time. I am reaching out to kindly ask for your assistance in understanding this issue and helping me resolve it so I can successfully withdraw money from my family and loved ones. I look forward to a positive response. Thank you.

Hello, I recently made a transaction with Western Union in Bahrain (NEC). Unfortunately, due to a misunderstanding with the other party involved, I had to withdraw the money. Today, on the 20th of April, when I tried to do another transaction, I was informed that my card is blocked. I believe I have not done anything wrong to warrant being blocked. My name is Nila Gayen Mohamed Omran, CPR [redacted]56, contact number [redacted]8. I am eagerly awaiting a response.

Hello Western Union, I am writing to address an issue regarding a canceled transfer. I canceled a transfer to the Dominican Republic three weeks ago and expected the funds to be returned to my account within seven days. However, I have not seen the refund in my account yet. Could you please check the status of this transaction? Additionally, I had another cancellation yesterday. Here are the details: 1. Name: Jose Altagracia Location: Dominican Republic MTCN: [redacted] Date: 3/30/[redacted] 3:06 PM Email: [redacted] 2. Name: Jarolin Roquez Ruiz Location: Dominican Republic MTCN: [redacted] Date: 4/22/[redacted] 1:53 PM Email: [redacted] My name is Anthony Davis, and my address is 4 Royal Crest Road, Apt. 4 D1, Hyde Park, NY [redacted]. Thank you for your attention to this matter.

I have a friend who paid $6,[redacted] in cash at a Western Union in Lexington, KY on 4/29/[redacted] to send to me in Shelbyville, KY, but the tracking number is not valid. She went back on 4/30/[redacted], but the person who did the transaction did not come in today. She has the receipt and is very upset. This needs to be fixed immediately. I don't know if the employee took the money, but this situation needs to be resolved, or the police will need to be contacted. Please help.

I am encountering problems with receiving money via Western Union. I have the 10-digit MTCN number, but the employee at the counter insists on an 8-digit number. After trying to use the Western Union phone service, the automated system initially fails to locate the 10-digit number. Surprisingly, when I call from my own phone, the automated system is able to find the number and confirms that the funds are available for pickup. Upon returning to the store, I am directed to use the phone service once more. Unfortunately, the automated system once again claims it cannot locate the number, leaving me in this frustrating cycle.

I am Kevin Smith. About a month ago, I attempted to send money to my daughter's mother for child support. The Western Union branch informed me that I couldn't complete the transaction as the system required additional information. When I tried to receive money from my fiancée, I encountered the same issue. It's disheartening to face these obstacles as I regularly send money to support my daughter's needs. As a business owner in Jamaica, these restrictions make me feel like a criminal when all I want to do is provide for my child.

Hello Western Union family, I am Henry Nyumah from Liberia. I have been conducting business with a lady from South Korea named Kim Sook Ja, or Sook Ja Kim. I have sent a significant amount of money from Liberia to her; however, she is denying ever receiving the funds. I have informed her that I have indeed sent the money. I even encountered issues when trying to send money directly to her, so I resorted to using other individuals to facilitate the transfers. Notably, I am the sole individual in Liberia who sends money to her. She has taken legal action against me. Unfortunately, I have misplaced all my receipts and I am kindly requesting Western Union's assistance in retrieving the transaction details of all the payments sent from Liberia to her, Kim Sook Ja.

A friend of mine is attempting to send money to Lebanon, where he currently is. Before involving me, he tried using Western Union from an account he preferred not to transfer funds from. I have tried to do the transfer, but each time I receive an error code c2002. I have full funding in the accounts I am using for the transfer, and I have attempted this on three different accounts with no success. He mentioned that after his unsuccessful attempt, he can no longer make the transfer himself, prompting me to assist.

Hello, I am Jean Joseph Exion, and I have been experiencing issues with the Western Union service for the past few months. I am unable to send or receive money through Western Union. While I was in Turkey, an agent contacted me regarding my transactions. Since then, my service has been blocked, and even though I am now in Mexico, the issue persists. I am seeking clarification on the duration of this restriction. I appreciate your attention to this matter and look forward to a positive resolution from your team. Thank you.

Hi, my name is Gordon Evans and I reside at 45 Manley Street, Cannington, Perth, WA, Australia, PC [redacted]. I recently tried to send money to my fiancée, Sedney Mission Cabulong in Ormoc City, Philippines, for her birthday and necessities but was blocked by Western Union. I have been regularly sending money for rent, utilities, and food without any issues before this incident. I urgently need to make my mortgage payment, around [redacted] Australian dollars, to Camella Homes in Ormoc City, which is due soon. It is crucial for me to continue supporting Sedney as she does not have a job and relies on me entirely. However, my local post office mentioned there might be restrictions on the amount I can send and how often. I was never informed about these limits and need clarity to ensure I can fulfill Sedney's needs. Please unblock my transfers so I can manage my obligations and support my fiancée. I am not familiar with the restrictions in place and request more information about the set limits. Your prompt response is appreciated as my mortgage deadline is approaching. Thank you, Gordon.

I am having trouble depositing a $[redacted] money order that I purchased at Food Lion with Western Union three hours ago. I have tried to mobile deposit it into my account at least 20 times, but it keeps saying the link is illegible. I contacted my bank, and they advised me to go to the bank to deposit it, but my bank is 45 minutes away, and I only have a bicycle. It seems like I am stuck, and I urgently need to get this money into the bank tonight.

To whom it may concern, I am Basem Mohammed Othman Al-Madhaji, a passport holder from Yemen with the number [redacted]2. Due to the current unsettling circumstances in my country, I am residing in Cairo for medical treatment. My niece, Fatima Abbas Farea Al-Wasabi, usually supports me financially. Unfortunately, she encountered an issue when trying to send money from Yemen to Egypt due to her ID being blocked. This has put me in a critical situation as I rely on her support for my medical treatment in Cairo. I kindly request urgent assistance in allowing my niece to send me the much-needed family support. Thank you for your prompt attention to this matter. Sincerely,

I purchased two $40 money orders from Walmart in Sioux Falls, SD, which I unfortunately lost. I sent pictures of the receipts to request a refund from Western Union. I received refunds for $25 each after a $15 processing fee was deducted from each. When I tried to cash them, I was informed there is a stop payment on them. The person at the check-cashing place tried to verify them but faced difficulties due to the number issue. I haven't been successful in getting them cashed yet. I am in need of assistance from a Western Union representative to address this matter.

I purchased a Western Union money order to use for my storage payment, but I made a mistake by writing the wrong recipient's name on it. I still have the money order and would like to get a refund in order to pay for my storage. I attempted to request a refund online twice and was told they would contact me within a few weeks. Despite receiving two case numbers, I have not received a refund yet. I am feeling very frustrated as this process has been ongoing for too long. How can I successfully get a refund for this money order? Your assistance is greatly appreciated.

Hello, I am Abdul Latheef Kaipengal. I sent money from Saudi Arabia to Dubai using my Mada debit card on 04/07/[redacted] with the MTCN: [redacted]. Unfortunately, the Western Union branch in Dubai did not allow the money to be received by my cousin due to a receiver name mismatch. The emergency purpose for the money has passed, and I am now looking to get a refund. What steps should I take to initiate this process? I would appreciate any assistance you could provide.

Sehr geehrte Damen und Herren, Seit 3 Wochen bemühe ich mich darum, die Sperrung meines Kontos durch die Sicherheitsabteilung zu klären. Leider erhalte ich von Ihren Mitarbeitern keine klare Auskunft. Deshalb möchte ich mich hiermit beschweren: Die unterschiedlichen Aussagen der Mitarbeiter sind verwirrend. Die Sperrung meines Kontos durch die Sicherheitsabteilung ist für mich unverständlich. Ich würde daher gerne darum bitten, dass mein Konto erneut überprüft wird und ich die erforderlichen Dokumente zur Verfügung stellen kann. Ich habe keinerlei betrügerische Absichten mit Beträgen von [redacted] oder 50 Euro. Trotz meiner Bemühungen in den letzten 3 Wochen konnte mir niemand weiterhelfen oder mir eine zufriedenstellende Antwort geben.

I attempted to send money to my son and grandchildren in Tennessee from the Bahamas as I usually do. Unfortunately, on Thursday, I was informed that I was blocked. I tried again on Friday at a different location and encountered the same issue. I have been relying on Western Union for over 12 years to assist my son, who resides with his father in Tennessee. When I contacted the agent, they directed me to a website requesting all my personal details. Due to concerns about who might access this information, I chose not to provide it. I am seeking assistance with resolving this situation.

I need assistance with a transaction I made on August 3rd ([redacted]) that was put on hold. I am trying to reach Western Union to verify the receiver's details, but I am unable to connect with them. The current phone number we have is not working. I have a long-standing relationship with the recipient of the transaction as we used to work together. As his birthday is approaching on August 9th, I planned to surprise him with a gift. How can I contact the Western Union call center to resolve this issue? My contact number is +[redacted]0 in Kazakhstan.

Hello, I'm having an issue with my Zain Cash wallet when trying to make a transfer through Western Union. A message saying "The subscriber is not authorized for this process" keeps popping up. After reaching out to a Western Union agent in Iraq, it was determined that I may have violated their terms. As a customer, I believe I have not done so. I would appreciate it if this matter could be addressed promptly. Thank you.