Uber Help Pages

Uber Customer FAQ, Forum, and Online Help Desk

Uber Help @ help.uber.com
Customer Help
  • It takes an average of 7 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 1:15pm.
  • Common topics include Dispute a Charge, Problem With the App, Account Access, Left Something In Ride, Problem With a Ride, and more.
Start typing out the reason you want to get in touch with Uber. In effort to save you time pouring over the various articles on their website, we can supply answers and step-by-step guides in moments. We recommend you start here, and follow instructions specific to your issue.

Recent Uber help topics searched

My account is locked and app doesnt allow any help
I was booked uber my fair was *** rupees showing.*When I reached our location then show...
Will Uber package go into the store to get the package or Does someone need ToBring it...
On ******** I was charged for twice for Uber Trip Help because of a driver error pick-u...
I need to talk to someone about disputed charges!
Uber cash will not work
i have totravel from porterville to lemoore to help out eith my mother. my sister is go...
I lost phone on duty time*Accident happend also
Mohan goliya I have lost my phone*so please check location
Someone(s) has been using my Uber account in multiple cities . Last pets name was Jaim...
Someone (s) is using my account . In different cities and different names. Last perso...
Someone is using my email address.
Hi there! i cant make any order since have issues with payment. i addes several cards s...
I lost my no in your car..pls do help
Gift card was purchased fraudulently. Can you please return the gift card for a refund?
I lost my phone in an uber. Now I'm locked out of my driver account and email account I...
Can I schedule a pickup for a date in the future? I need a ride to the airport (sat) a...

Uber Online Help at help.uber.com - Info & Stats

Help desk addresshttps://help.uber.com/
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:15pm
Average turnaround time7
Rank amongst all ways to reach them1
Other means of communicationweb, twitter
Communication customer rating63%
Quality of help rating68%
Votes for online help7,912
When this was last updatedSat Mar 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Uber Help Pages: What to Know

This is the Uber help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Uber's best customer help page or faq or forum, this is the best entry point according to 150,390 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on help.uber.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Uber agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Uber: General Information

Uber does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with Uber using 2 different media: web, twitter. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Uber.

Do Uber and GetHuman work together?

GetHuman has no relationship with Uber and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Uber Contact Info

Other Company Help Desks

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!