US Citizenship & Immigration Service (USCIS) Help Pages

US Citizenship & Immigration Service (USCIS) Customer FAQ, Forum, and Online Help Desk

US Citizenship & Immigration Service (USCIS) Help @ uscis.gov
Customer Help
Average time to fix: (20 hours)
Busiest time: 2pm
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Recent US Citizenship & Immigration Service (USCIS) help topics searched

biometric appointment rescheduling.
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US Citizenship & Immigration Service (USCIS) Online Help at uscis.gov - Info & Stats

Help desk addresshttp://www.uscis.gov/portal/site/uscis/menuitem.eb1d4c2a3e5b9ac89243c6a7543f6d1a/?vgnextoid=ddce0b89284a3210VgnVCM100000b92ca60aRCRD&vgnextchannel=ddce0b89284a3210VgnVCM100000b92ca60aRCRD
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2pm
Average turnaround time20
Rank amongst all ways to reach them3
Other means of communicationphone, email, web
Communication customer rating94%
Quality of help rating55%
Votes for online help513
When this was last updatedFri May 13 2022 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-375-5283

US Citizenship & Immigration Service (USCIS) Help Pages: What to Know

This is the US Citizenship & Immigration Service (USCIS) help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for US Citizenship & Immigration Service (USCIS)'s best customer help page or faq or forum, this is the best entry point according to 42,726 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-375-5283) which we show above. Sometimes when you dig through the various help topics and volumes on uscis.gov, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from US Citizenship & Immigration Service (USCIS) agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting US Citizenship & Immigration Service (USCIS): General Information

US Citizenship & Immigration Service (USCIS) has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with US Citizenship & Immigration Service (USCIS) using 3 different media: phone, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-375-5283 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like US Citizenship & Immigration Service (USCIS).

Do US Citizenship & Immigration Service (USCIS) and GetHuman work together?

GetHuman has no relationship with US Citizenship & Immigration Service (USCIS) and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

US Citizenship & Immigration Service (USCIS) Contact Info

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