TransUnion Help Pages

TransUnion Customer FAQ, Forum, and Online Help Desk

TransUnion Help @
Customer Help
Average time to fix: (19 hours)
Busiest time: 1:45pm
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Recent TransUnion help topics searched

I have been hacked and would like a credit freeze applied to my account.
Somebody is using my Social Security number
I would like to temporarily unfreeze my credit report
I can't get into my account because two-factor code is being sent to an old email that...
TransUnion credit reported my info being compromised and used on the black web they sen...
I have some old accounts on my credit report that I'd like to request early exclusion...
I had my account frozen on August **, ****. My account * is ******. I have since change...
Can't log on and my information not updating
I need to Verify a weblink that I received
Dispute an open account on my record
Talk to a Transunion rep, please call back at ***-***-****
Fraud alert remove from my account.
Need information about my account and cannot talk to anyone when I tried to call.
Identity theft. Need help

Get help with my issue

TransUnion Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:45pm
Average turnaround time19
Rank amongst all ways to reach them7
Other means of communicationphone, email, facebook, web
Communication customer rating92%
Quality of help rating95%
Votes for online help666
When this was last updatedMon Jun 27 2022 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-916-8800

TransUnion Help Pages: What to Know

This is the TransUnion help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for TransUnion's best customer help page or faq or forum, this is the best entry point according to 80,364 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-916-8800) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from TransUnion agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting TransUnion: General Information

TransUnion has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with TransUnion using 4 different media: phone, email, facebook, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-916-8800 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like TransUnion.

Do TransUnion and GetHuman work together?

GetHuman has no relationship with TransUnion and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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