MasterCard Help Pages

MasterCard Customer FAQ, Forum, and Online Help Desk

MasterCard Help @ mastercard.com
Customer Help
Average time to fix: (89 hours)
Busiest time: 10:15am
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Recent MasterCard help topics searched

Transaction declined reason.
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Hi,**I work at an authorized agent of U.S Cellular and throughout the company all of ou...
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I have locked my mc because I think I have been comprimized or will be.
On October *, ****, I took * of my cats to Maui Lani Pet Hospital to have their ears cl...
My card is declined and I want it to be activated

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MasterCard Online Help at mastercard.com - Info & Stats

Help desk addresshttps://www.mastercard.com/us/personal/en/general/contact-us.html
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time89
Rank amongst all ways to reach them2
Other means of communicationphone, web
Communication customer rating96%
Quality of help rating77%
Votes for online help64
When this was last updatedMon Feb 22 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-622-7747

MasterCard Help Pages: What to Know

This is the MasterCard help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for MasterCard's best customer help page or faq or forum, this is the best entry point according to 9,552 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-622-7747) which we show above. Sometimes when you dig through the various help topics and volumes on mastercard.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from MasterCard agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting MasterCard: General Information

MasterCard has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with MasterCard using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-622-7747 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like MasterCard.

Do MasterCard and GetHuman work together?

GetHuman has no relationship with MasterCard and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

MasterCard Contact Info

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