MasterCard Help Pages

MasterCard Customer FAQ, Forum, and Online Help Desk

Average time to fix: (87 hours)
Busiest time: 2:45pm
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Help with Lost or Stolen CardHelp with Account AccessHelp with Pay BillHelp with Dispute a ChargeHelp with FraudHelp with something else

Recent MasterCard help topics searched

Can not figure out how to talk to an actual person through your messed up automated sys...
Frontier comm has issued me a refund with a master card that I didn't sign up for. I do...
Overpaid my statement and would like to know why it didnt get taken off my next statement.
Overpayed last bill by about ***$ and I was not credited that amount off my current statement
Virtual Mastercard won't work.
I turned the card off because I thought I lost it but ended up finding it I want the ca...
Bank of America Mastercard purchase benefits (extended warranty). Calling to claim an...
Amazon has advised me to contact you for a "back charge" as I am trying to get a refund...
I need claim number resolved ASAP I have submitted all required documents.
My son set up an account and added me as an additional user. He no longer uses the acco...
I need to file a claim for travel insurance trip cancellation benefits
MC gift card fee . Card documentation says NO FEE. Balance reduced for fee. Card not...
I used to have a mastercard through the bank of montreal which was canceled but my file...
my name is Wonwu Stephen, i had a dispense error of N**,*** with my mastercard at a sho...
Hello, I received a MasterCard gift card for Christmas. After making a purchase on it...
I’m trying to start a phone plan while I’m deployed in South Korea, but they say my car...
How to get a copy of a charge in February and one in October
Get help with my issue

MasterCard Online Help at - Info & Stats

Help desk address
Call-back available
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
Average turnaround time
Rank amongst all ways to reach them
Other means of communication
phone, web
Communication customer rating
Quality of help rating
Votes for online help
When this was last updated
Sun May 24 2020 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number

MasterCard Help Pages: What to Know

This is the MasterCard help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for MasterCard's best customer help page or faq or forum, this is the best entry point according to 9,552 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-622-7747) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from MasterCard agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting MasterCard: General Information

MasterCard has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with MasterCard using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-622-7747 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like MasterCard.

Do MasterCard and GetHuman work together?

GetHuman has no relationship with MasterCard and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

MasterCard Contact Info

Other Company Help Desks

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Toll-Free: 888-379-2546
Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!