Hotwire Customer Service

Phone Number & Contact Info

Hotwire's Best Phone Number

Toll-free·Calls Customer Service·Most popular Hotwire number

How do I talk to a live human at Hotwire?

A:Press 2 at the first menu. Then don't press anything, and a representative will come on the line.

Does Hotwire offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 52 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

Hotwire Customer Phone Numbers

Flights, Hotels & Packages

Toll-free · 24 hours, 7 days · Press 2 to make changes to vacation packages, then 0# · Which kind of booking do you need help with? For package booking, press 1. For flight booking, press 2.

International Customer Service

24 hours, 7 days · Calling this Hotwire number should go right to a real human being · To text with an agent right now, press 1. Otherwise, please remain on the line.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Hotwire phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 at the first menu. Then don't press anything, and a representative will come on the line.
Here is how our research team describes the way the Hotwire phone system greets you: To text with an agent right now, press 1. Otherwise, please remain on the line.
Below are some clips we've found from Hotwire's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Thank you for calling Hotwire. We're here to help. Your call may be recorded or monitored to train agents. Ensure a quality experience, and help resolve any questions you may have. For more info on how we use call recordings, view the privacy statement on our website, To text message with an agent now regarding your Hot Rate hotel or car reservation, press one.
Please be aware that thanks.
Please input the ten digit mobile phone number you want to use starting with the area code"
Excerpt from a call with Hotwire
Monday, February 19, 2024 3:29 PM

What are the hours and when should I call?

Hotwire operates the call center for this 866-381-3981 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 131 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hotwire phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hotwire staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Hotwire is Sunday. The most busy day to call is Wednesday, which averages 300% more phone calls by comparison. Again, this is based on a sample of 131 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Hotwire

In summation, the best day to call Hotwire is Monday.

Why Customers Call Hotwire

If you have time to do a bit of reading before you call Hotwire, we recommend you read over some of our problem-specific articles.

What is Hotwire's refund policy?

Hotwire's refund policy allows for cancellations and changes to be made, however, the specifics depend on the type of reservation and the provider's terms. Typically, Hotwire allows for refunds if changes or cancellations are made before the specified deadline, and fees may apply. Refunds for hotel bookings are subject to the hotel's cancellation policy, while refunds for car rentals depend on the specific provider's terms. In some cases, reservations may be non-refundable or partially refundable. It is important to carefully review the terms and conditions during the booking process to understand the refund policy for each reservation. Hotwire strives to provide flexibility but recommends travelers to consider travel insurance to protect against unforeseen circumstances.

What is the Hotwire baggage policy for flights?

Hotwire follows the baggage policies set by the airlines they partner with for flights. As these policies often vary, it is recommended to review the specific airline's baggage policy before booking a flight on Hotwire. Generally, airlines have limitations regarding the number, size, and weight of checked and carry-on bags, which may incur additional fees. It is important to note that baggage policies may differ for domestic and international flights, as well as for different fare types. To ensure a smooth travel experience, passengers are advised to check their airline's baggage policy and plan accordingly, allowing for any necessary adjustments or additional costs. Hotwire provides information on baggage policies during the booking process to help users make informed decisions.

Are Hotwire prices inclusive of taxes and fees?

Yes, Hotwire prices are inclusive of taxes and fees. The prices displayed on Hotwire include all mandatory taxes and fees, so there are no hidden costs or surprises when you book with us. This means that the price you see is the total price you will pay for your reservation, including any applicable taxes and fees. We believe in providing transparent pricing to our customers, ensuring that there are no additional charges during the booking process. With Hotwire, you can book with confidence, knowing that the price you see is the price you will pay.

Top Hotwire customer service problems

Click the link above to get answers to just about any Hotwire customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Hotwire, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking cable assistance: "I'm trying to get my cable up and running."
- From a call lasting 4m 28s , Apr 30, 2024 3:37 PM
Missing Hotwire credits: "I canceled a booking and now I can't find my Hotwire break dollars."
- From a call lasting 3m 18s , Mar 30, 2024 4:44 PM

More Hotwire Customer Service Contacts

There are of course other ways to contact Hotwire customer service besides the phone. Below we list the best ones, by medium.

Hotwire Customer Help Desk / Web Support

hotwire.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Hotwire customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Hotwire's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hotwire agent. This phone number is Hotwire's best phone number because 44,604 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-381-3981 include Make a Booking, Change Booking, Refund a Charge, Account Access, Refund a Charge and other customer service issues. The Hotwire call center that you call into has employees from Canada, Florida, California and is open 24 hours, 7 days according to customers. In total, Hotwire has 3 phone numbers. It's not always clear what is the best way to talk to Hotwire representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Hotwire. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hotwire. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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