What should I do if my RBS Mastercard undergoes unauthorized charges?

If an RBS Mastercard holder discovers unauthorized charges on their account, it is important to take immediate action to protect oneself and resolve the situation. The first step is to carefully review the account statement to confirm the unauthorized transactions. Once verified, one should promptly report these charges to RBS Mastercard. The best way to do this is by visiting the official RBS Mastercard website, where one can find the appropriate contact information. In addition to reporting the unauthorized charges, it is advisable for the cardholder to check their account for any other suspicious activity. Maintaining vigilance over one's account activity is key to identifying any problems early. It may also be helpful to change account passwords and security information associated with the online banking or mobile banking accounts, as this can help to enhance security and prevent further unauthorized access. Furthermore, it is wise for cardholders to note the details of the unauthorized charges, including the date, amount, and merchant name, as this information can be useful when discussing the situation with RBS Mastercard representatives. Cardholders should also familiarize themselves with the bank's policies regarding fraudulent charges and dispute procedures, as these may vary. Staying informed will ensure that one is aware of their rights and the next steps to take. Always check the current RBS Mastercard website for the latest information regarding security measures and procedures.