Express Scripts Help Pages

Express Scripts Customer FAQ, Forum, and Online Help Desk

Express Scripts Help @ express-scripts.com
Customer Help
  • It takes an average of 2 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 9:30am.
  • Common topics include Place an Order, Recover Account, Complaint, Sign up for service, Over charge or strange charge, and more.
Since there is a phone number available, we have to recommend calling Express Scripts and talking to a real human being instead of searching their help site for answers.

Recent Express Scripts help topics searched

How do I get a member card?
Can't log in to my account. Does not recognize me.
My husband Joseph Suda is NOT receiving his meds on the regular scheduled time. We have...
Return multiple calls from **********
I need to know if my Modafinil is covered now
What weight loss pills does my plan offer?? I’m currently in Contrave *mg but I don’t t...
Reimbursement for Charged for prescriptions
Scripts are supposed to be auto delivery and are not. Have run out of maintenince respi...
I need to check on the status for my daughter, Emma Griffin.*Rivertown Pediatrics in Co...
Received a letter telling me that Xpress Scripts will not fill * Rx orders S*** AND S...
My next door neighbor's intercepted my rent check, it did not go to housing office, she...
My name is Myrtle B. Thomas Jones, My birth date is **********. My doctor Ganka Spasso...
I received an email and i think its for my mom but it is the worst email to receive whe...
I have submitted and resubmitted a prescription, as I was told there was no pre-authori...
To Whom It May Concern,*I am emailing regarding two disturbing trends from Express Scri...
Whom this may concern, **My name is Angie Moore (**-**-**) and I have been using Expre...
I don't know what is going on. My dr's new nurse staff are dumber than a box of rocks...

Express Scripts Online Help at express-scripts.com - Info & Stats

Help desk addresshttps://www.express-scripts.com/contact-us
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9:30am
Average turnaround time2
Rank amongst all ways to reach them4
Other means of communicationphone, web, email
Communication customer rating56%
Quality of help rating90%
Votes for online help325
When this was last updatedMon Dec 04 2023 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-206-4005

Express Scripts Help Pages: What to Know

This is the Express Scripts help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Express Scripts's best customer help page or faq or forum, this is the best entry point according to 41,952 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-206-4005) which we show above. Sometimes when you dig through the various help topics and volumes on express-scripts.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Express Scripts agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Express Scripts: General Information

Express Scripts has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Express Scripts using 3 different media: phone, web, email. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-206-4005 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Express Scripts.

Do Express Scripts and GetHuman work together?

GetHuman has no relationship with Express Scripts and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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