Cox Communications Help Pages

Cox Communications Customer FAQ, Forum, and Online Help Desk

Average time to fix: (39 hours)
Busiest time: 3:45pm
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Recent Cox Communications help topics searched

My internet bill has increased to an amount way above my current budget of what I can a...
I have been successfully paying my Cox Bill for * months. This last month it was, as u...
Hi, I'm contacting you on behalf of my parents, Jesse and Phyllis Tate, as they don't h...
Hello MR Devid. Firstly, thank's for having attentionaly on my letter also taking into...
********** Chatted with Jhon A about Cox not receiving my payment (AGAIN). I received...
Hello my name is Chris and I’m having issues with my bill. I would like to first begin...
"You rule the Universe!"**I bought a long piece of *” Manila rope yesterday, with the i...
My bill increased by $**.**. Would like to replace promotions to seriously reduce my...
My wife & I reside at **** Pebble Drive in Roanoke, VA. On ******** my wife made a ser...
I have been a loyal customer for ** plus years. I have always paid on time. My monthly...
Dear Sirs*Madam:*Recently my neighbors and I have had issues with our COX Cable Service...
I was called by Cox on the *oth of December that they need$***.** immediately and I wen...
I am furious at the scam the sales rep played on me and want repercussions!**I set up C...
Foreign person talked me into bundling when I really didn’t want it and I couldn’t real...
To Whom it may concern:* On ***** I went to the Cox store to exchange my remote. Whil...
This is to inform you that there has been some Commication wires being stolen from num...
I am receiving multiple robocalls during a conversation with multiple beeps on call wai...
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Cox Communications Online Help at ww2.cox.com - Info & Stats

Help desk address
http://ww2.cox.com/aboutus/contact-us.cox
Call-back available
NO
Department you interact with
Technical Support
Help desk hours
24 hours, 7 days
What is the busiest time for help
3:45pm
Average turnaround time
39
Rank amongst all ways to reach them
7
Other means of communication
phone, twitter, web
Communication customer rating
68%
Quality of help rating
81%
Votes for online help
354
When this was last updated
Fri Feb 21 2020 08:00:00 GMT+0000 (UTC)
Best phone number
800-234-3993

Cox Communications Help Pages: What to Know

This is the Cox Communications help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Cox Communications's best customer help page or faq or forum, this is the best entry point according to 52,938 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-234-3993) which we show above. Sometimes when you dig through the various help topics and volumes on ww2.cox.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Cox Communications agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Cox Communications: General Information

Cox Communications has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Cox Communications using 3 different media: phone, twitter, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-234-3993 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Cox Communications.

Do Cox Communications and GetHuman work together?

GetHuman has no relationship with Cox Communications and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.
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