Toll-free · 24 hours, 7 days · Stay quiet through the first menu, then say "No", then wait through the menu, then "I don't know it", then "Operator" then "Customer Service" · Are you calling as a member or a healthcare professional, broker, or group administration for an employer group? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Stay quiet through the first menu, then say "No", then wait through the menu, then "I don't know it", then "Operator" then "Customer Service" · Are you calling as a member or a healthcare professional, broker, or group administration for an employer group? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 7am-8pm, Sat 8am-5pm CST · Stay quiet through the first menu, then say "No", then wait through the menu, then "I don't know it", then "Operator" then "Customer Service" · Calling to make a payment? Say "payment" or press 1. Checking the status of an application? Say "application" or press 2. If you are an existing member or recently enrolled, say "member" or press 3. Calling about becoming a new member? Say "New" or press 4. Healthcare professional? Press 5. Producer? Say "producer" or press 5. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Blue Cross/Blue Shield (IL) below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Blue Cross/Blue Shield (IL) phone number to document the phone system.
Here is how our research team describes the way the Blue Cross/Blue Shield (IL) phone system greets you: Are you calling as a member or a healthcare professional, broker, or group administration for an employer group?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4 at first menu.
Below are some clips we've found from Blue Cross/Blue Shield (IL)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to the Blue Cross Blue Shield member services line.
Are you calling as a member or a health care professional?
Or are you a broker or group administrator for an employer group?
If you're a member, say member or press one.
If you're a health care professional, say health care professional or press two."
Excerpt from a call with Blue Cross/Blue Shield (IL)
Tuesday, January 2, 2024 4:39 PM
They may ask your reason for calling (instead of a menu)
"Welcome to the Blue Cross Blue Shield member services line.
Are you calling as a member or a health care professional?
Or are you a broker or group administrator for an employer group?
If you're a member, say member or press one.
If you're a health care pro in a few words, please tell me the reason for your call."
Excerpt from a call with Blue Cross/Blue Shield (IL)
Wednesday, April 24, 2024 12:00 AM
The first phone menu
"Welcome to the Blue Cross Blue Shield member services line.
Are you calling as a member or a health care professional?
Or are you a broker or group administrator for an employer group?
If you're a member, say member or press one.
If you're a health care professional, say health care professional or press two."
Excerpt from a call with Blue Cross/Blue Shield (IL)
Wednesday, May 22, 2024 8:43 PM
What are the hours and when should I call?
Blue Cross/Blue Shield (IL) operates the call center for this 800-327-8497 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 324 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Blue Cross/Blue Shield (IL) call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blue Cross/Blue Shield (IL) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blue Cross/Blue Shield (IL) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Blue Cross/Blue Shield (IL) is Sunday.The most busy day to call is Tuesday, which averages 364% more phone calls by comparison.Again, this is based on a sample of 324 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
Blue Cross and Blue Shield are both independent, community-based health insurance companies. The basic difference lies in their focus areas. Blue Cross primarily focuses on hospital and medical services, providing coverage for doctor visits, surgeries, and hospital stays. On the other hand, Blue Shield focuses on outpatient services, emphasizing coverage for prescription drugs, preventive care, and other medical services received outside of a hospital setting. Although they operate independently, Blue Cross and Blue Shield companies often collaborate and offer joint coverage under the Blue Cross Blue Shield Association. This partnership ensures comprehensive coverage options that cater to individual needs, addressing both inpatient and outpatient healthcare requirements.
Click the link above to get answers to just about any Blue Cross/Blue Shield (IL) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Blue Cross/Blue Shield (IL), and their purpose. Are any of these similar to the reason you are trying to call?
Making payment: "I wanna make a payment."
- From a call lasting 1m 50s , Jul 2, 2024 11:37 PM
Checking coverage for cataract exam: "I'm calling for my wife, Teresa, who had a referral from her optometrist for her cataract to be checked, and we want to make sure if it's covered by Blue Cross Blue Shield or if she needs to pay for the exam."
- From a call lasting 7m 14s , Jun 21, 2024 9:28 PM
Requesting new insurance card: "I need my Blue Cross Blue Shield card mailed out to me."
- From a call lasting 5m 44s , Apr 2, 2024 3:49 PM
Checking for insurance coverage: "I enrolled with my child. I supposed to hold had a gold plan."
- From a call lasting 5m 44s , Mar 28, 2024 3:58 PM
Inquiring about supplemental dental insurance: "I want to get a supplemental dental insurance to go with my Medicare Advantage Plan."
- From a call lasting 6m 38s , Mar 20, 2024 3:36 PM
Insurance coverage inquiry: "I was wondering if you could tell me based on my plan if you guys are secondary on my plan."
- From a call lasting 5m , Mar 12, 2024 9:05 PM
Enrollment for transportation issue: "I've been trying to schedule a ride, but they say I have to enroll for transportation and I can't seem to do anything."
- From a call lasting 14m 46s , Feb 26, 2024 3:49 PM
Claim inquiry for provider: "I keep sending information but still need to know where to send it for the family I work with."
- From a call lasting 31m 13s , Feb 14, 2024 4:38 PM
Assistance with rejected claim: "Claim was rejected. I need help."
- From a call lasting 13m 44s , Jan 4, 2024 6:28 PM
Claims rejection due to missing NPI: "Our claims have been rejected because it says you don't have our NPI number."
- From a call lasting 20m 55s , Jan 3, 2024 7:58 PM
More Blue Cross/Blue Shield (IL) Customer Service Contacts
There are of course other ways to contact Blue Cross/Blue Shield (IL) customer service besides the phone. Below we list the best ones, by medium.
Blue Cross/Blue Shield (IL) Customer Help Desk / Web Support
As a last, sometimes only, resort- Blue Cross/Blue Shield (IL) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Blue Cross/Blue Shield (IL)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Cross/Blue Shield (IL) agent. This phone number is Blue Cross/Blue Shield (IL)'s best phone number because 13,356 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-327-8497 include Billing, Contact customer service, Find a provider, Claims and other customer service issues. Rather than trying to call Blue Cross/Blue Shield (IL) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Blue Cross/Blue Shield (IL) has 4 phone numbers. It's not always clear what is the best way to talk to Blue Cross/Blue Shield (IL) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Blue Cross/Blue Shield (IL). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Blue Cross/Blue Shield (IL). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.