PayPal Customer Support on Facebook

Contacting PayPal customer service via Facebook or Messenger

PayPal on Facebook
https://www.facebook.com/paypal
  • Expect a response from PayPal within 18 hours.
  • Ranked #3 of 8 ways to contact PayPal by GetHuman visitors.
Most customers prefer talking to a PayPal customer service rep over the phone versus trying for a back and forth over Messenger.

PayPal Facebook-based Customer Help - Info & Stats

Address of Facebook pagehttps://www.facebook.com/paypal
Facebook page hours24 hours, 7 days
Ideal time to write10:15am
First response time18
Average turnaround time37
Rank (amongst all ways to contact)3
Legibility of messaging84%
Quality of help49%
Customer votes74,142
Information last updatedSat Mar 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

PayPal Customer Service via Facebook: The Breakdown

PayPal's Facebook Business Page is one way to contact customer service and see if they are on Messenger at the same time. We don't always recommend this as the best way to reach them, and you can see our other suggestions right here. If there's a better, faster way to speak to a customer service rep about your issue, we got it. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with PayPal over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.

Contacting PayPal in General

There are 8 ways to speak with PayPal customer support. This is just one of them. And not likely to be the best one. In almost every case, you would want to call PayPal if possible, or use the GetHuman Phone to call them so you don't have to wait on hold. The best way to talk to customer care, according to other PayPal customers, is the 888-221-1161 option we show above. If you know of other ways to reach PayPal that we haven't talked about here already, please let our research team know. Or if you think that PayPal has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.

Contacting PayPal

Other Companies on Facebook

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