National Grid Customer Support on Facebook

National Grid does not have a Facebook Business Page that is manned by their customer service department, but there are plenty of ways to get help. If you are trying to get an issue fixed or ask them a question, our advice is this: Call National Grid instead. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with {{company.name}} over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.