American Express Facebook-based Customer Help - Info & Stats
Address of Facebook page
Facebook page hours
24 hours, 7 days
Ideal time to write
First response time
Average turnaround time
Rank (amongst all ways to contact)
Legibility of messaging
Quality of help
Information last updated
Wed Mar 14 2018 10:00:00 GMT+0000 (UTC)
American Express Customer Service via Facebook: The Breakdown
American Express's Facebook Business Page is one way to contact customer service and see if they are on Messenger at the same time. We don't always recommend this as the best way to reach them, and you can see our other suggestions right here. If there's a better, faster way to speak to a customer service rep about your issue, we got it. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with American Express over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.
Contacting American Express in General
There are 8 ways to speak with American Express customer support. This is just one of them. And not likely to be the best one. In almost every case, you would want to call American Express if possible, or use the GetHuman Phone to call them so you don't have to wait on hold. The best way to talk to customer care, according to other American Express customers, is the undefined option we show above. If you know of other ways to reach American Express that we haven't talked about here already, please let our research team know. Or if you think that American Express has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.