Starbucks Customer Service

When you call Starbucks' Customer Service phone number with a customer problem, you're greeted by an automated message system with language options for English, French, and Spanish, in that order. If you don't select an option, the message system continues in English. You're presented with the following options: press one for your current Starbucks card balance, stars earned, recent transactions, and more; press two if you have questions or would like to provide feedback on one of their stores, products, or the company as a whole; press three for support with the Starbucks Odyssey experience. This phone menu will repeat for three cycles; if you do not select one of the three options, the call will be terminated.

If you select the first option, you're taken to an additional message system which first directs you to their website. For additional accessibility, callers can press three to receive a link to the Starbucks website. You're then asked to enter your sixteen-digit Starbucks card number to take action on your account. If you don't have that information and instead would like to speak to a representative, you can press the pound key. This is an additional accessibility measure which I appreciated.

If you select the second option, an automated message system again offers to text you a link to the Starbucks website where you can chat online with support, then asks you to stay on the line for the next available representative. This is the option I went forward with, as I had questions about one of their products. The representative I spoke to was friendly and helpful, and similar to the automated message system, mentioned the Starbucks website. I imagine this is expected of all representatives, as the company's website does have a wealth of information. Overall, my experience with the representative was straightforward and positive.

If you select the third option from the main phone menu, you receive the same recording as option two: the automated message system offers to text you a link to the Starbucks website where you can chat online with support, then asks you to stay on the line for the next available representative.

Overall, I would say their website is a great option if for whatever reason you're not able to get through to a representative, especially considering there's a customer service chat feature. For those who prefer to call, however, reaching a rep seems to be an overall straightforward, no-fuss process. I would particularly suggest the website over calling if you're looking to access your current Starbucks card balance, stars earned, recent transactions, and so forth. Entering your card number over the phone can be tedious, and it's easy to make mistakes.