A:Say "Representative." Next, say your "First & Last Name." Next, say, "I don't have an account.".You can also use our free service that can talk to Express Scripts for you and report back.
Q:
Does Express Scripts offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Wednesday.
Q:
How long will I wait on hold?
A:The average hold time is 10 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Dial "0" at the prompt · If you received a phone call, email, or text from the pharmacy and need to give consent to refill a prescription, press 9. If you receive another phone call, press 8. For refills, home delivery, order status inquiries, and subscribers, press 1. For specialty, press 3. For anything else, press 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · For military and DOD coverage · If you are a beneficiary, press 1. For all other callers, please stay on the line. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 0 at each prompt until you are connected to a human. · One moment please. How may I help you? · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Express Scripts below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Express Scripts phone number to document the phone system.
Here is how our research team describes the way the Express Scripts phone system greets you: One moment please. How may I help you?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative." Next, say your "First & Last Name." Next, say, "I don't have an account."
Below are some clips we've found from Express Scripts's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Welcome to Express Scripts. To continue providing the highest quality service, your call may be monitored or recorded.
One moment, please.
How may I help you?
You can say things like refill a prescription or check order status."
Excerpt from a call with Express Scripts
Monday, May 20, 2024 7:58 PM
What are the hours and when should I call?
Express Scripts operates the call center for this 800-206-4005 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 241 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Express Scripts call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Express Scripts phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Express Scripts staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Express Scripts is Sunday.The most busy day to call is Wednesday, which averages 743% more phone calls by comparison.Again, this is based on a sample of 241 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The Express Scripts mobile app is a convenient tool that allows users to manage their prescription medications on the go. It provides easy access to medication information, order refills, check order status, and track delivery. To use the app, simply download it from the app store and sign in using your Express Scripts account credentials. Once logged in, you can scan the barcode on your prescription bottle to order a refill, set up medication reminders, find the nearest pharmacy, and view your medication history. The app also enables you to save your prescriptions and insurance information for quick reference. The Express Scripts mobile app ensures a seamless and hassle-free experience for users, making medication management more accessible and convenient.
Click the link above to get answers to just about any Express Scripts customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Express Scripts, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with TRICARE coverage: "I want to know why TRICARE For Life won't pay anything on my inhaler."
- From a call lasting 35m 33s , Jul 5, 2024 3:24 PM
Medication delivery issue: "I was supposed to get a few meds and they were not sent to me after the ninety days."
- From a call lasting 15m 27s , Jun 26, 2024 1:40 PM
Creating new account: "I don't have an account."
- From a call lasting 8m 48s , Jun 20, 2024 11:21 PM
Inquiry about medication side effects: "Can the pharmacist tell me the danger of taking this drug with so many side effects?"
- From a call lasting 44m 32s , May 20, 2024 7:58 PM
Prescription refill inquiry: "Listen. I think you have my script. It's for Jardiance."
- From a call lasting 13m 57s , May 10, 2024 7:13 PM
Check medication availability: "Hey there. I was calling to see, yesterday, I was told you guys were out of a medicine that I had on order, and they told me to give y'all a callback."
- From a call lasting 9m 54s , Apr 10, 2024 5:12 PM
Refill prescription: "Refill my medication."
- From a call lasting 12m 46s , Mar 13, 2024 6:38 PM
Loss management inquiry: "I need help with SmartGUARD loss management."
- From a call lasting 3m 18s , Feb 26, 2024 10:26 PM
Prescription transfer request: "My doctor sent in a prescription for Wegovy months ago and it's still not available, can you transfer it to Rite Aid?"
- From a call lasting 18m 42s , Feb 22, 2024 6:49 PM
Checking order status: "Check order status."
- From a call lasting 3m 39s , Feb 12, 2024 4:40 PM
More Express Scripts Customer Service Contacts
There are of course other ways to contact Express Scripts customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Express Scripts will reply our your email.
As a last, sometimes only, resort- Express Scripts customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Express Scripts's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Express Scripts agent. This phone number is Express Scripts's best phone number because 41,952 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-206-4005 include Recover Account, Complaint, Place an Order, Sign up for service, Over charge or strange charge and other customer service issues. The Express Scripts call center that you call into has employees from Georgia and is open 24 hours, 7 days according to customers. In total, Express Scripts has 4 phone numbers. It's not always clear what is the best way to talk to Express Scripts representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Express Scripts. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Express Scripts. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.