Mon-Fri 6am-9pm, Sat-Sun 6am-5pm · Press 2, press 1 for laptop and notebook support · Consumers calling for repair or technical support, press 1. Businesses or commercial support, press 2.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Asus below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Asus phone number to document the phone system.
Here is how our research team describes the way the Asus phone system greets you: Consumers calling for repair or technical support, press 1. Businesses or commercial support, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2, then 1
Below are some clips we've found from Asus's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling ASUS product support.
If you are a consumer calling for repair or technical support, please press one.
If you are calling for business or commercial support, please The product serial number is required for support services.
Please have the serial number ready for the next available agent.
To ensure quality service, your call may be monitored and recorded.
Please listen carefully as our menu options have changed.
For e shop and estore order inquiries, press one."
Excerpt from a call with Asus
Friday, January 5, 2024 1:36 AM
The first phone menu
"Thank you for calling ASUS product support.
If you are a consumer calling for repair or technical support, please press one.
If you are calling for business or commercial support, please press two."
Excerpt from a call with Asus
Saturday, June 15, 2024 4:34 PM
After you press 1
"The product serial number is required for support services.
Please have the serial number ready for the next available agent.
To ensure quality service, your call may be monitored and recorded.
Please listen carefully as our menu options have changed.
For support with motherboards, networking, wireless, servers, workstations, graphic cards, displays, optical storage, digital home products, and multimedia, press six.
For e shop and e store order inquiries, press one.
For pro art series, press two."
Excerpt from a call with Asus
Saturday, June 15, 2024 5:15 PM
What are the hours and when should I call?
Asus operates the call center for this 877-339-2787 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 392 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Asus call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Asus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Asus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Asus is Sunday.The most busy day to call is Tuesday, which averages 117% more phone calls by comparison.Again, this is based on a sample of 392 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
Individuals and businesses can call ASUS customer support to ask about products and services, including computers, gaming consoles, motherboards and servers. Being vaguely familiar with ASUS laptops and thinking they might be economical, I wanted to learn more about the ports available on the devices. Rather than visiting the website, I felt I could get specific questions answered better by calling the customer support number.
When I called ASUS customer support at 877-339-2787, the voice response system thanked me for calling ASUS product support and instructed me to press “9” for Spanish. For personal support, I could press “1,” and for help with commercial issues, I could press “2.” The system said I needed to have my product serial number available and told me to wait for the next available agent. It also noted that the call would be monitored and recorded for quality assurance.
The system offered a list of numerical options to press for ASUS services, including answers to questions about products such as notebooks, tablets, desktops, handheld devices and motherboards. The system allowed me to press “9” to repeat the options. I chose the option I thought would provide information on personal computers. The voice response system explained that I agreed the company could collect data for customer support and analysis by continuing the call. It also said I could visit the official website to learn more about ASUS data use and protection policies.
There was a long pause of dead air before the automated voice said someone would answer my call. Music began playing, and shortly after that, there was an announcement from the automated response system that provided an overview of ASUS products, warranties and services. Listening to this information helped me pass the time while waiting for someone to answer my call. There was a second announcement repeating the information mentioned earlier, followed by music, a pause, more music and several minutes of dead air. There was no way to initiate a callback.
I did not have the opportunity to speak to a human. I waited for more than eight minutes before I decided to hang up. Before this call, I didn’t know much about the company, but my interest in learning more about their laptops prompted me to call them. Although I never spoke with a human, I learned from the voice response system that not only does ASUS offer laptops but many other products and services.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Asus
If you have time to do a bit of reading before you call Asus, we recommend you read over some of our problem-specific articles.
The return policy for Asus products allows customers to return their purchases within 30 days of the delivery date. The item must be in its original condition, accompanied by the original packaging and all accessories. Asus provides a refund for the purchase price, excluding shipping fees. However, customers should note that certain products may have specific return policies, such as software or consumable items, which are non-returnable once opened. Additionally, refurbished products may have a different return policy, as specified at the time of purchase. To initiate a return, customers can contact Asus customer support for further assistance. It is advisable to review the full return policy provided on the Asus website for more detailed information and any changes that may have been implemented.
The system requirements for running Asus software vary depending on the specific application or program you are interested in. Generally, Asus software requires a compatible operating system such as Windows, macOS, or Linux. For Windows-based software, it might require a minimum of Intel Core i5 or AMD Ryzen processor, 8GB RAM, and sufficient storage space. Graphics requirements may vary based on the software's nature and functionalities. It is recommended to have the latest drivers and updates installed to ensure optimal performance. For specific software, visit the Asus website or refer to the software documentation for detailed system requirements.
If you bought something from Asus and found that it was damaged or didn't perform as you expected, you can return it for a refund. You can make the return in person at a store or you can mail it back to the company. If mail back your return, you will receive your refund within 10 days of the company receiving the item.
Click the link above to get answers to just about any Asus customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Asus is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Asus provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Asus will reply our your email.
Use the link to connect with customer service through Twitter
Asus, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Asus customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Asus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Asus agent. This phone number is Asus's best phone number because 15,564 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-339-2787 include Warranty Claim, Device Support, Track a Package, Refund a Charge, Account Access and other customer service issues. Rather than trying to call Asus first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or email or twitter. In total, Asus has 3 phone numbers. It's not always clear what is the best way to talk to Asus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Asus. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Asus. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
