iHerb.com Customer FAQ

There is a link to the most up-to-date contact information right here on this page that you are viewing.

As your assistant, I'm not able to provide specific contact information such as email addresses. However, you can easily find the most current contact information for iHerb's customer service on this FAQ page that you're currently viewing. There's a link here with all the details you need to get in touch with their team.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

We're sorry to hear that your order is held up in customs. Unfortunately, iHerb does not have control over customs policies and procedures. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duties, and taxes are non-refundable, so if an item is returned due to high customs fees, we would not be able to refund the cost. If your order is detained long-term, it's possible that customs may return your order to us, in which case we will reach out to arrange a refund or replacement.

للأسف، نحن لا نتوفر على القدرة لتتبع الشحنات أو التحقق من حالة طلبات iHerb.com بشكل مباشر. يُفضل التواصل مباشرةً مع خدمة العملاء في iHerb.com لأية استفسارات تتعلق بالشحنات والطلبات. إذا كانت لديك معلومات تتبع، فقد يكون بإمكانك التحقق من حالة الشحنة مع شركة الشحن المسؤولة. حاليا، نحن نستطيع فقط تقديم المساعدة في الأسئلة العامة حول iHerb.com.