iHerb.com Customer FAQ

We cannot provide specific information about your order status or delivery timeline. However, you might want to check the order tracking link provided in your confirmation email for the most accurate updates regarding your shipment.

For information regarding a lost shipment, please check the tracking information provided in your order confirmation email. If the package is marked as delivered but you have not received it, we recommend checking with neighbors or your local delivery service. If the issue persists, please refer to the most up-to-date contact information right here on this page to reach out for further assistance.

Once an order is placed, it cannot be modified. If you need to change your order, you will need to wait until you receive the items and then initiate a return for the incorrect items. You can then place a new order for the correct items.

For issues regarding damaged packages, please refer to the return and replacement policies provided by iHerb.com. The specifics on how to proceed with your order and when you can expect a replacement will be detailed there.

If you received an email stating your order was delivered but did not receive it, please check around your delivery area for any packages left in unusual places. Sometimes deliveries can be made to a neighbor or left at an alternate location. We recommend reviewing the tracking information for further details. If you still cannot locate your order, there is a link to the most up-to-date contact information right here on this page to assist you further.