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iHerb.com Customer FAQ

Top Answers & How-to Guides

What is iHerb.com's Phone Number?

The question we are asked most often is about how to talk to iHerb.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is iHerb's privacy policy?

iHerb's privacy policy focuses on ensuring the security and confidentiality of customer information. They collect personal details...
Ask any question you have about iHerb.com customer service, get an answer now.

Recent iHerb.com Customer Questions

How do I speak to customer service by phone

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 9, 2024 6:10 PM

what is the email address for customer service

As your assistant, I'm not able to provide specific contact information such as email addresses. However, you can easily find the most current contact information for iHerb's customer service on this FAQ page that you're currently viewing. There's a link here with all the details you need to get in touch with their team.
Asked May 11, 2024 4:27 PM

what is the customer support phone number?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked May 8, 2024 7:51 PM

My order is held in customs and has not been delivered for over 2 weeks , what should I do about this?

We're sorry to hear that your order is held up in customs. Unfortunately, iHerb does not have control over customs policies and procedures. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duties, and taxes are non-refundable, so if an item is returned due to high customs fees, we would not be able to refund the cost. If your order is detained long-term, it's possible that customs may return your order to us, in which case we will reach out to arrange a refund or replacement.
Asked Apr 14, 2024 9:38 AM

لماذا لم يصلني الطلبية التي تحمل رقم XLT987416698

للأسف، نحن لا نتوفر على القدرة لتتبع الشحنات أو التحقق من حالة طلبات iHerb.com بشكل مباشر. يُفضل التواصل مباشرةً مع خدمة العملاء في iHerb.com لأية استفسارات تتعلق بالشحنات والطلبات. إذا كانت لديك معلومات تتبع، فقد يكون بإمكانك التحقق من حالة الشحنة مع شركة الشحن المسؤولة. حاليا، نحن نستطيع فقط تقديم المساعدة في الأسئلة العامة حول iHerb.com.
Asked Mar 28, 2024 5:10 PM

Help me with my iHerb.com customer service issue

Contact iHerb

How do I contact iHerb's customer service?

iHerb customer service can be tricky to pin down. We took the time to figure out the best ways possible and laid them out in this easy...

Returns

What is iHerb's return policy?

iHerb's return policy allows customers to return any product within 60 days of purchase for a full refund. The returned items must...

Shipping

How long does shipping typically take?

At iHerb.com, the typical shipping duration varies depending on your location. For domestic orders within the United States, our standard...

Payment Methods

What payment methods does iHerb accept?

iHerb accepts a variety of payment methods to provide customers with convenient options. You can make purchases using major credit...

Order Tracking

Can I track my order?

Yes, you can track your order on iHerb.com. Once your order has been shipped, you will receive a confirmation email with a tracking...

Discounts and Promotions

Are there any discounts or promotions available?

Yes, iHerb.com offers various discounts and promotions to provide great value to its customers. They frequently have special sales,...

International Shipping

Do you offer international shipping?

Yes, iHerb.com offers international shipping. They ship to over 150 countries worldwide, including popular destinations such as the...

Loyalty Program

What is iHerb's loyalty program?

iHerb's loyalty program, known as iHerb Rewards, is a program designed to reward customers for their continued support and purchases....

Order Changes

Can I cancel or change my order?

Yes, you can cancel or change your order on iHerb.com as long as it has not been processed or shipped. To make any modifications, go...

Price Matching

What is iHerb's price matching policy?

iHerb.com does not have a price matching policy. While they strive to offer competitive prices, they prioritize offering high-quality...

Product Authenticity

Are all products on iHerb authentic and genuine?

Yes, all products available on iHerb.com are guaranteed to be authentic and genuine. We understand the importance of providing customers...

Privacy Policy

What is iHerb's privacy policy?

iHerb's privacy policy focuses on ensuring the security and confidentiality of customer information. They collect personal details...
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