Tanga.com Customer FAQ

The time it takes to receive a refund or exchange from Tanga.com can vary depending on several factors. Typically, once a return is received and processed, you may expect to see the refund reflected in your account within a few business days. Generally, the processing of returns takes a few days, and the actual refund can take anywhere from three to seven business days to appear in your account since it ultimately depends on your bank or financial institution’s processing times. For exchanges, the duration may also vary, depending on the availability of the requested item and the processing time for the new order. It is wise to check the specific return policy provided on the Tanga.com website for more detailed information regarding different products and their eligibility for returns or exchanges. For any updates regarding your order, it is also a good idea to refer to your order confirmation emails or visit the current web page for contact information if you need further assistance.

We're sorry to hear that the wheels for the Katziela aren't fitting your Luxury Rider Pro. It's possible that the Katziela and Luxury Rider Pro may not be fully compatible or require different attachments. It's important to always confirm compatibility before making a purchase. We appreciate your understanding.