How long does it take to receive a refund/exchange?

At Tanga.com, we strive to ensure a smooth and prompt refund/exchange process. The duration for receiving a refund or exchange depends on various factors. Generally, refunds are processed within 2-3 business days from the date we receive the returned item. However, please note that it may take additional time for the refunded amount to be credited back to your original payment method, as this is subject to bank processing times. For exchanges, the timeline may vary depending on product availability, shipping location, and the selected shipping method. We aim to complete the exchange process as quickly as possible, typically within 5-7 business days. In case of any delays or concerns, our dedicated customer support team is available to assist you throughout the entire process.