SteelSeries Customer Service
Ways to contact SteelSeries and solve common issues
Since you cannot have a live conversation with a human at SteelSeries, we compiled a list of popular issues and how to resolve them. Below that are ways to file an issue report or possibly establish communication with SteelSeries. Read on.
SteelSeries: top questions, issues & solutions
Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for SteelSeries.
What shipping methods are available?
SteelSeries offers various shipping methods to cater to your needs. We understand the importance of timely delivery, and that's why we strive to provide multiple options. Currently, we offer standard shipping, express shipping, and same-day delivery options within certain regions. Our standard shipping is reliably efficient and offers cost-effective delivery within a reasonable timeframe. For those who need their orders urgently, our express shipping ensures expedited delivery. Additionally, we offer same-day delivery in select areas, allowing you to receive your order on the same day of purchase. Please note that specific shipping methods may vary based on your location. To determine the available options for your area, simply enter your delivery address during checkout.
Can I track my order?
Yes, you can track your order with SteelSeries. Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website. Simply click on the link or enter the tracking number on the carrier's website to track the progress of your order. Please note that it may take up to 24 hours for tracking information to become available. Additionally, if you have created a SteelSeries account, you can log in to your account and go to the order history page to track your order. If you have any further questions or need assistance, feel free to reach out to our customer support team.
Do you have a compatibility list for your gaming controllers?
Yes, we have a comprehensive compatibility list available for our gaming controllers. We understand the importance of ensuring seamless integration with various platforms and devices. Our compatibility list covers a wide range of systems, including but not limited to PC, Mac, PlayStation, Xbox, and Nintendo consoles. It provides detailed information regarding specific models and their compatibility with different operating systems and games. This enables gamers to make informed decisions based on their preferred gaming platform and ensures they have a hassle-free gaming experience. Additionally, our compatibility list is regularly updated to incorporate new releases and ensure compatibility with the latest technology. Please refer to our website's FAQ section to access the most up-to-date compatibility list for our gaming controllers.
Can I cancel or change my order after it has been placed?
Unfortunately, we are unable to cancel or make changes to orders once they have been placed. Once an order is submitted, our system automatically processes it for speedy fulfillment and delivery. Therefore, we recommend thoroughly reviewing your order details, including quantities and shipping address, before completing the purchase. In case you are unsatisfied with your purchase, we encourage you to reach out to our customer support team. They will be happy to assist you with any concerns or issues you might have regarding your order. We pride ourselves on providing excellent customer service and will do our best to resolve any problems that may arise.
Are there any discounts or promotions available?
Yes, SteelSeries often offers discounts and promotions on their products. They have periodic sales where customers can enjoy discounted prices on select items. Additionally, they frequently run special promotions and exclusive deals for their loyal customers. These promotions can include limited-time offers, bundle discounts, and freebies with purchase. To stay updated on the latest discounts and promotions, customers can sign up for SteelSeries' newsletter or follow their social media channels. It is recommended to regularly check their website for any ongoing promotions or browse through their sale section to find discounted products. SteelSeries strives to provide affordable options and rewarding deals to enhance customer satisfaction.
What is your return policy?
Our return policy is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return the product within 30 days of purchase for a refund or exchange. Please note that the item must be in its original condition and packaging, and accompanied by the original receipt or proof of purchase. We also require a Return Merchandise Authorization (RMA) number, which can be obtained through our customer support team. Shipping charges are non-refundable, and customers are responsible for the return shipping costs. Refunds will be issued in the same form as the original payment method, and may take up to 7 business days to process. For further details, please refer to our Return Policy page on our website.
Do you offer international shipping?
Yes, we offer international shipping to customers all over the world. At SteelSeries, we understand that our customers come from various parts of the globe, which is why we are committed to providing a seamless shopping experience to everyone. Whether you are located in North America, Europe, Asia, or any other region, you can rely on us to deliver our high-quality gaming products right to your doorstep. We have partnered with trusted shipping carriers to ensure timely and secure delivery of your order. Please note that international shipping charges and delivery times may vary based on your location. For specific information and to check if we ship to your country, please refer to our shipping policy or reach out to our customer support team.
What is the difference between wired and wireless gaming headsets?
The main difference between wired and wireless gaming headsets lies in their connection method. Wired headsets use physical cables to connect to the gaming device, providing a consistent and uninterrupted audio transmission. This ensures minimal latency and virtually eliminates any possibility of signal interference. On the other hand, wireless headsets utilize Bluetooth or other wireless technologies to connect, offering freedom of movement and eliminating cable clutter. However, wireless headsets may introduce slight latency, and depending on the distance from the source and potential signal interference, audio quality can be compromised. Ultimately, choosing between wired and wireless gaming headsets boils down to personal preference, where wired provides a reliable and consistent connection, while wireless offers convenience and freedom of movement.
Which payment methods do you accept?
At SteelSeries, we offer a variety of payment methods to ensure a hassle-free and convenient shopping experience for our customers. We accept major credit cards such as Visa, Mastercard, American Express, and Discover. For added flexibility, we also support payments through popular digital wallets like PayPal and Amazon Pay. Additionally, we provide the option to pay with Apple Pay for seamless transactions on compatible devices. This enables you to choose the payment method that suits your needs and preferences best. Rest assured that all payment options are secure and encrypted to protect your personal and financial information. Experience easy and secure checkout with the payment method of your choice at SteelSeries!
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As far as we know, there is only one way to contact SteelSeries, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to SteelSeries, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.
Recent reasons customers contacted SteelSeries:
Hello, I ordered the Arctis ** last year in august and its been working completely fine...
Bonjour**Le bouton marche*arr*t de mon SteelSeries Arctis * est enfonc* je ne peux plu...
I recived the level up gaming bundle for christmas, but when I started using it and wen...
Hello,**I bought https:**www.amazon.fr*dp*B*****LHT**ref*cm*sw*r*apa*i*GN*SQB****H***W...
My steelseries arctis *x headphones shut off while I was using them and they will no lo...
I have received a headset but am having problems with charging etc., I have already con...
My Series * mouse will not connect via Bluetooth
* headsets your phones, One microphone does not work can I get another
want tl return headphones
when i sta*rted my computer this morning, i noticed tha*t my a* button a*nd my q* butto...
I have owned the Steelseries Arctis *X Wireless Gaming Headset for many months now. Tod...
My arctis * headset doesn't recharge anymore. Tried different cables and power sources...
The microphone is not working on my headphones. My son received these for Christmas. Th...
I want to use my * year warranty on my Artic * wireless headset as it seems to have sto...
I still have not received my order, just the keyboard, order number is ********its pre...More customer issues
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Comparing SteelSeries Contact Information
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GetHuman does not work with SteelSeries's customer support operations, directly or in any other way. GetHuman has no partnership or relation to SteelSeries at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check SteelSeries's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!