SteelSeries Customer FAQ

Top Answers & How-to Guides

How do I Contact SteelSeries Customer Service?

The question we are asked most often is about how to talk to SteelSeries customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the warranty period for SteelSeries products?

The warranty period for SteelSeries products varies. For gaming controllers, keyboards, mice, and headsets, the warranty typically...
Ask any question you have about SteelSeries customer service, get an answer now.

Recent SteelSeries Customer Questions

the headset keeps making a beeping noise

The beeping noise may likely be a low battery signal. If you're using the wireless model, please ensure the headset's battery is fully charged. Another possibility is that the device is out of range or having trouble connecting to its paired device. Make sure your device is within the range and the Bluetooth or wireless connection is stable. If the beeping continues, try resetting your device or update your device's firmware using the SteelSeries Engine software. If none of these solve the issue, there may be a hardware problem.
Asked May 8, 2024 2:36 AM

MY Steelseries Arctis 7 headphones wont charge. Had them just over two years.

It's possible that your SteelSeries Arctis 7 headphones are not charging due to a few common issues. First, ensure your USB cable is fully inserted into the headset and the power source. If the problem persists, try using a different USB cable and/or plug into a different power source, like another computer or wall outlet. Also, confirm the power source is working properly, such as making sure your computer's USB port isn't disabled or your wall outlet isn't malfunctioning. If you are using a USB hub, try directly plugging the headphones into your power source. If you're still having issues, it might be a problem with the battery itself and it could need replacement.
Asked May 6, 2024 6:56 PM

Arctic’s nova 1x headphones microphone not working on Xbox

We're sorry to hear you're experiencing issues with your Arctis 1x headset's microphone on your Xbox. The problem might be due to the settings on your Xbox console. You can check these in the Xbox audio settings to make sure the headset is selected as the default audio device. Additionally, you could also test the mic on a different device to check if the issue persists. If your microphone still isn't working, it might be a hardware issue with the headset itself, and you might need to consider applying for a warranty claim or getting it repaired. Please remember to always carefully handle your Arctis 1x headphones to avoid causing damage to the microphone.
Asked Apr 14, 2024 3:21 AM

My steel series, Arctic nova, seven wireless Diablo Limited series, headphones, volume is extremely low, even when on max volume

The problem of low volume could be due to issues with your device's settings or the headphones themselves. Firstly, ensure that both your device and the headphones are on their highest volume. In some cases, more specialized changes may be necessary. If you're connecting on a Windows system, go to "Sound settings", click on "Device properties", and ensure that the "levels" slider is at 100%. Also, make sure to update the audio drivers on your system and the SteelSeries Engine software, which helps optimize the use of your SteelSeries peripherals. If the device is still quiet after these adjustments, it may be a hardware issue, in which case you might want to consider a replacement or repair. Please be noted that the Arctis 7 Wireless Diablo handles most volume through its physical volume dial, taking into consideration the specific game or application volume.
Asked Apr 9, 2024 9:47 PM

My steel series keyboard won’t turn on

We're sorry to hear about your keyboard. First, try connecting it to a different USB port, or another device, to rule out a potential issue with the port. Sometimes, the issue can be a driver problem. Try updating or reinstalling the keyboard's driver. If you're using SteelSeries Engine, make sure it's updated to the latest version. If after these steps your keyboard still won't turn on, it might be an actual keyboard malfunction. If your keyboard is under warranty, you can file a warranty claim through the SteelSeries website. Remember, opening or attempting to repair the keyboard yourself could void the warranty.
Asked Mar 27, 2024 4:16 PM

Help me with my SteelSeries customer service issue


What shipping methods are available?

SteelSeries offers various shipping methods to cater to your needs. We understand the importance of timely delivery, and that's why...

Do you offer international shipping?

Yes, we offer international shipping to customers all over the world. At SteelSeries, we understand that our customers come from various...

Order Tracking

Can I track my order?

Yes, you can track your order with SteelSeries. Once your order has been shipped, you will receive a confirmation email containing...


What is your return policy?

Our return policy is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return...


Are there any discounts or promotions available?

Yes, SteelSeries often offers discounts and promotions on their products. They have periodic sales where customers can enjoy discounted...


Which payment methods do you accept?

At SteelSeries, we offer a variety of payment methods to ensure a hassle-free and convenient shopping experience for our customers....

Order Changes

Can I cancel or change my order after it has been placed?

Unfortunately, we are unable to cancel or make changes to orders once they have been placed. Once an order is submitted, our system...

Product Comparison

What is the difference between wired and wireless gaming headsets?

The main difference between wired and wireless gaming headsets lies in their connection method. Wired headsets use physical cables...


Do you have a compatibility list for your gaming controllers?

Yes, we have a comprehensive compatibility list available for our gaming controllers. We understand the importance of ensuring seamless...


What is the warranty period for SteelSeries products?

The warranty period for SteelSeries products varies. For gaming controllers, keyboards, mice, and headsets, the warranty typically...
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