How Do I Return My Purchase to Delia's?

dELiA's is a popular clothing line that peaked in the early millennium but fell off for a while because the concept of online direct-to-customer sales was still in its early stages. While dELiA's itself shut down, the brand was picked up by Dolls Kill and is thriving. What happens if you are not satisfied with your dELiA's purchase? How do your return it? You can learn more about the brand and the store that carries it by calling customer support here, and below are steps to take to return items that don't meet your needs.

Returning Your dELiA's Purchase

When returning an item, you need to decide if you want a refund (issued as a store credit) or if you want to exchange the item before making the return. Dolls Kill accepts returns both inside and outside the United States. In store exchanges and returns can be made at their IRL storefront in either Los Angeles or New York, making online/by mail returns most convenient for the majority of customers.

Returning Item for a Refund

To return an item for a refund, it must have been delivered to you within the last 30 days. Anything over 30 days of delivery is not eligible for refund and must meet other eligibility criteria outlined on the website. You will have to pay any shipping costs associated with the return, and you will need to get a tracking number to make sure your return gets where it needs to be. To return the item, follow these steps:

1. Open Dolls Kill's website in your browser.
2. Scroll to the bottom of the page and click "Returns" under "Help."
3. Make sure your order meets the eligibility requirements for a return.
4. Click "Start Return."
5. Enter your order number and email address to find your order.
6. Follow the onscreen prompts to start your return.
7. Print return information.
8. Ship the item and return slip to the address provided.

Once the return is received and processed, you will be issued a Dolls Kill gift card that will not expire.

Exchanging an Item

If the item shipped is the wrong size, you can exchange it. Exchanges are only available in the United States, so overseas purchasers must return the item for a refund and use the store credit to purchase the replacement item.

To exchange an item, follow these steps:

1. Open Dolls Kill's in your browser.
2. Scroll to the bottom of the page and select "Returns" under "Help."
3. Select "Start Exchange."
   
4. Key in your email address and order number, and hit "Find My Order."
5. Follow the prompts on the screen to complete the initial exchange process.
6. Mail the item back and provide tracking information to Dolls Kill
   

Exchanges can take up to 10 days to ship once the company receives confirmation the other item has been mailed back. You can only exchange items that are the wrong size. All other items must be returned for a refund.

While the original dELiA's store is defunct, the brand lives on, and it is possible to return or exchange items to the new company name. For more information or assistance in making a return or exchange, contact customer support here.